Growth Customer Advocate

3 weeks ago

Austin, United States Atlassian Full time

Responsibilities

Growth Customer Advocates are focused on helping customers be successful in their Atlassian cloud Journey. Our main goal is to show SMB customers how Atlassian cloud solutions can make them successful in their goals. Since we work at scale, we want the Growth CAs to be a champion for their customers, providing feedback to our product & engineering teams and helping us optimize our customer experience. All of this is done in tight coordination with our Product specialists and Marketing organization.

Growth CAs are customer-focused and creative. You can think at scale and organize resources to meet the needs of our SMB customers. You need to understand the customer buyer journey & be able to help us identify ways to optimize the Atlassian Sales Model.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $51.06 - $68.03

Zone B: $45.91 - $61.25

Zone C: $42.36 - $56.49

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

  • Provide exceptional customer engagement by chat, email, Zoom, and phone channels, ensuring a positive and personalized customer experience
  • Demonstrate the value of Atlassian products and services by identifying opportunities to upsell and cross-sell to drive revenue growth and maximize customer value within SMB
  • Assist customers with building a compelling business case to demonstrate the value and ROI of Atlassian products and services
  • Capture customer insights such as trends and paint points to help optimize product and marketing strategies and improve customer satisfaction
Minimum Required Experience:
  • 3+ years of experience in a business-to-business sales environment growing SMB or enterprise accounts
  • Proven track record of meeting or exceeding performance targets
  • Experience managing a high volume of leads and opportunities of various sources and sizes through different channels (chat, phone, zoom & email)
  • You have a do-it-right mentality with a customer-centric mindset

  • Growth Customer Advocate

    1 month ago

    Austin, Texas, United States Atlassian Full time

    ResponsibilitiesGrowth Customer Advocates are focused on helping customers be successful in their Atlassian cloud Journey. Our main goal is to show SMB customers how Atlassian cloud solutions can make them successful in their goals. Since we work at scale, we want the Growth CAs to be a champion for their customers, providing feedback to our product &...

  • Customer Care Advocate

    4 weeks ago

    Austin, United States Four Hands Full time

    **Four Hands** **Customer Care Advocate** **Sales Operations - Austin, TX - Full Time** Our growing wholesale business is looking for a creative problem solver to join our team of Customer Care Advocates. We are looking for an enthusiastic individual who can listen to the customer service issues and offer a unique and innovative solution to each problem. A...

  • Patient Advocate

    4 weeks ago

    Austin, United States Assure Fertility Partners of Austin LLC Full time

    Job DescriptionJob DescriptionOur friendly, experienced Patient Advocate will be responsible for the efficiency, accuracy and professionalism of the front desk. Duties will include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately. The Patient...

  • Growth Marketing Manager

    6 days ago

    Austin, United States META Full time

    The Global Business & Product Marketing (GBPM) team connects businesses with their customers on Facebook, Instagram, WhatsApp, and Messenger to help them grow their businesses through solutions like pages, advertising, messaging, commerce and more. We succeed when we help our customers grow their business leveraging our solutions. Our team is seeking a...

  • Clean Code Developer Advocate

    3 days ago

    Austin, United States SonarSource Full time

    Sonar solves the trillion-dollar challenge of bad code. Sonar equips organizations to achieve and sustain a Clean Code state by empowering developers to write consistent, intentional, adaptable, and responsible code. Clean Code produces software that is maintainable, reliable, and secure, allowing development teams to spend less time fixing issues and more...

  • VP of Growth

    6 days ago

    Austin, Texas, United States Lyra Technology Group Full time

    VP of Growth, Integritek, a Lyra Technology Group company. Lyra Technology Group is looking for a sales leader to step in as VP of Growth for one of their operating companies, Integritek. A bit about Lyra... Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management...

  • Head of Growth Marketing

    5 days ago

    Austin, United States FloSports Full time

    Description Position at FloSports FloSports is a world-class sports media company strategically positioned to be the essential destination for passionate sports fans, delighting them with live event coverage, breaking news, highlights, stats, rankings, and team and player profiles. We are growing Our Sports every day by continuing to invest in our...

  • Enterprise Solution Advocate, Work Management

    2 weeks ago

    Austin, TX, United States Atlassian Full time

    OverviewAtlassian is changing the software development industry and helping teams all around the world like Nasa, Nike, Pixar and Tesla to advance humanity through the power of software and collaboration. We have over 200,000 customers worldwide, and Enterprise Advocates help the largest of those accounts scale their investments in Atlassian.Our Enterprise...

  • Growth Marketing Manager

    12 hours ago

    Austin, United States Enverus Full time

    Growth Marketing Manager Why YOU want this position Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative technologies drive production and investment strategies, enable best practices for energy and commodity...

  • Sales Manager, Customer Growth

    2 weeks ago

    Austin, TX, United States Floqast Full time

    Remote / Chicago, Illinois / Austin, Texas / Dallas, Texas / Nashville, TennesseeSales – Sales Management /Full-time /RemoteThe Sales Manager, Customer Growth & Retention will be joining a fast-growing team to help our technology company renew and expand our client base for our accounting workflow automation solution. In this role, a main focus will be...

  • Growth Marketing Manager

    5 days ago

    Austin, United States Fospha Marketing Full time

    Fospha is the marketing measurement platform for eCommerce brands. We have found product/market fit in the last two years and quickly become the market leader for measurement in EMEA. We are the only business of our type to be a certified partner of Meta, TikTok and Snap, and have worked with those customers to drive massive growth and value for both sides...

  • Product & Growth Marketing Manager

    1 week ago

    Austin, United States Eurofins Full time

    Eurofins is a dynamic and innovative company with a global presence. We are committed to delivering exceptional services that resonate with customers around the world. As we continue to expand, we are seeking an Product & Growth Marketing Manager to lead and elevate the Eurofins Consumer Product Testing (CPT) brand presence on a global scale. Job Description...

  • Growth Marketing Manager

    6 days ago

    Austin, United States SurePoint Technologies Full time

    The Growth Marketing Manager is a performance-oriented position needed to spearhead our efforts in driving customer acquisition, engagement, and revenue growth. Reporting directly to the Senior Vice President of Marketing, the Growth Marketing Manager will lead the development and execution of comprehensive demand generation strategies that are aligned with...

  • Product & Growth Marketing Manager

    6 days ago

    Austin, United States Eurofins Scientific Full time

    Reporting to the VP of Global Marketing CPT, located in Singapore, the Product & Growth Marketing Specialist/ Manager will be responsible for developing and executing comprehensive marketing strategies, drive brand awareness, loyalty and contribute t Marketing Manager, Growth, Manager, Marketing, Customer Experience, Product, Business Services

  • Product Growth Marketing Manager

    5 days ago

    austin, United States Eurofins USA Consumer Product Testing Full time

    Job Description Reporting to the VP of Global Marketing CPT, located in Singapore, the Product & Growth Marketing Specialist/Manager will be responsible for developing and executing comprehensive marketing strategies, drive brand awareness, loyalty and contribute to overall business growth. This role requires a creative and analytical mindset, strong...

  • Product Growth Marketing Manager

    5 days ago

    austin, United States Eurofins USA Consumer Product Testing Full time

    Job Description Reporting to the VP of Global Marketing CPT, located in Singapore, the Product & Growth Marketing Specialist/Manager will be responsible for developing and executing comprehensive marketing strategies, drive brand awareness, loyalty and contribute to overall business growth. This role requires a creative and analytical mindset, strong...

  • Product Growth Marketing Manager

    3 days ago

    Austin, United States Eurofins USA Consumer Product Testing Full time

    Job Description Reporting to the VP of Global Marketing CPT, located in Singapore, the Product & Growth Marketing Specialist/Manager will be responsible for developing and executing comprehensive marketing strategies, drive brand awareness, loyalty and contribute to overall business growth. This role requires a creative and analytical mindset, strong...

  • Product Growth Marketing Manager

    5 days ago

    Austin, Texas, United States Eurofins USA Consumer Product Testing Full time

    Job DescriptionReporting to the VP of Global Marketing CPT, located in Singapore, the Product & Growth Marketing Specialist/Manager will be responsible for developing and executing comprehensive marketing strategies, drive brand awareness, loyalty and contribute to overall business growth. This role requires a creative and analytical mindset, strong...

  • Product Growth Marketing Manager

    1 week ago

    Austin, Texas, United States Eurofins USA Consumer Product Testing Full time

    Job DescriptionReporting to the VP of Global Marketing CPT, located in Singapore, the Product & Growth Marketing Specialist/Manager will be responsible for developing and executing comprehensive marketing strategies, drive brand awareness, loyalty and contribute to overall business growth. This role requires a creative and analytical mindset, strong...

  • Customer Success Manager

    3 weeks ago

    Austin, United States DeepL GmbH Full time

    Customer Success Manager - Enterprise | US On-site Austin , Texas , United States Customer Team Meet DeepL is on a mission to create a world without language barriers. As the world’s leading AI linguistics company, we enable businesses and consumers to better communicate with one another through the use of our language platform built on neural network...