Customer Success Manager

2 weeks ago


Austin, United States DeepL GmbH Full time

Customer Success Manager - Enterprise | US

On-site

Austin

,

Texas

,

United States Customer Team

Meet DeepL

is on a mission to create a world without language barriers.

As the world’s leading AI linguistics company, we enable businesses and consumers to better communicate with one another through the use of our language platform built on neural network machine learning. We are in the top 100 websites visited globally and trusted by over 1B people around the world for language services around translation, localization, and assisted writing. With every business and consumer communicating with one another, we are in a massive and ever-growing market. We are backed by world-class investors including Benchmark, Bessemer Venture Partners, IVP, Atomico, btov, and WiL. Headquartered in Cologne, Germany, we're using this new funding and momentum to expand both our technology and our international presence with our official launch into the US market.

Come be a part of our new US team and help us break down language barriers across the world Please note:

this role is based in Austin, Texas.

What will you be doing at DeepL? We’re looking for a diligent and dedicated Customer Success Manager for our North

American book of business to care, advocate for and grow our strategic customer

relationships.

Specifically, we’re looking for someone who can build and deepen our

connections with senior stakeholders, conduct technical and commercial

conversations with various teams, owns onboarding and drive product adoption

within a subset of our customer base. In a nutshell, create loyal fans >>>

Your responsibilities Build long-term relationships with your book of business to deeply understand their ecosystem, strategy and goals Position yourself as a strategic partner with your customers through regular exchange Enable your new customers to scale quickly by leading a tailored onboarding journey Safeguard high customer satisfaction and experience by encouraging product adoption within the customer organization Team up with Account Executives by identifying early growth potential to create a solid pipeline of up- and cross-sell opportunities Proactively and regularly educate your book of business on product usage to ensure customer success Be the customer's advocate, by involving other DeepL areas such as Support, Finance, Legal and Backend, on a case-by-case basis Quickly gain an understanding of DeepL's products and customer needs in order to troubleshoot and rapidly resolve various inquiries Meet and exceed quarterly activity and retention goals Track all customer details including use cases, purchase timeframes and next steps Work closely with DeepL leadership across multiple functions (e.g. Product, Sales and Operations) to improve our product and service As the first Customer Success Manager on the ground in the US, lead and contribute to shaping our customer success management strategy together with Customer Success leadership What we offer Meaningful work: We break down language barriers worldwide and bring different cultures closer together Competitive salary, stock options, PTO, and benefits Unlimited market with a diverse customer base and platform-sale Regular in-person team events and Quarterly Business Reviews at one of our offices Experience the excitement of a rapidly growing scale-up – we've doubled in size every year over the last few years, and have ambitious growth plans The opportunity to shape the future of our first US customer success team About you Relevant experience managing client relationships at senior levels Relevant customer success experience, ideally with a focus on retention Relevant experience in sales/account management, ideally with a focus on renewals and up-sell/cross-sell Software/SaaS experience is preferred Exceptional organizational, presentation and communication skills (both verbal and written) Ability to thrive in a startup environment - you move quickly, think strategically and are superb at tactical execution Fluency in English, other languages are an add-on Team player - supportive of colleagues We are looking forward to your application

#J-18808-Ljbffr



  • Austin, United States ElectroNeek Full time

    We are ElectroNeek ElectroNeek, Texas Austin-based, is at the forefront of low-code RPA (Robotic Process Automation), revolutionizing how businesses approach automation. Our core focus is on delivering comprehensive, business-oriented solutions with a strong emphasis on ROI calculation, process visualization, and seamless integration across various...


  • Austin, United States Hewlett Packard Full time

    **Job Summary** - This role is responsible for strategic managements of important client relationships, focusing on renewals, profitability, and growth. The role addresses challenges using industry expertise and mentors junior employees. The role demonstrates advanced skills in analytics, consulting, and strategy planning. **Responsibilities** - Creates and...


  • Austin, Texas, United States AlertMedia Full time

    Do work that matters. At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity. Our values, which reflect our view on what's important and what's right, include: We're humans not...


  • Austin, United States Apiture Full time

    At Apiture, our mission is to empower financial institutions to know and serve their clients with the care of a traditional community institution at the scale, speed, and efficiency required in today’s digital world. With more than 300 clients throughout the U.S., we deliver comprehensive online and mobile solutions that support banks and credit unions,...


  • Austin, United States Fox Robotics Full time

    Fox is looking for someone who can help manage a growing list of clients. We are deploying some of the most flexible robot automation into existing warehouses and are growing fast to keep up with very high demand. As a Customer Success Manager of Fox Robotics you will ensure we are delivering value to our customers. You will be laser-focused on post-sale...


  • Austin, United States LogicMonitor Full time

    **About Us**: LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers. We love going to work and think you should too. We are customer obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. We...


  • Austin, United States Sirius Education Solutions Full time

    Job Description Job Description This is a remote position. The Customer Success Manager (CSM) is responsible for maximizing customer satisfaction, fostering long-term partnerships, and driving product adoption and retention for our clients across Texas. The ideal candidate will have strong analytical skills and the ability to address customer needs and...


  • Austin, United States Sirius Education Solutions Full time

    Job DescriptionJob DescriptionThis is a remote position.The Customer Success Manager (CSM) is responsible for maximizing customer satisfaction, fostering long-term partnerships, and driving product adoption and retention for our clients across Texas. The ideal candidate will have strong analytical skills and the ability to address customer needs and concerns...


  • Austin, United States ROLLER Full time

    **About ROLLER**: ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing,...


  • Austin, United States ROLLER Full time

    **About ROLLER**: ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing,...


  • Austin, United States Recurly Full time

    Recurly seeks a Senior Customer Success Manager that is a master relationship-builder and dynamic communicator with a track record of successfully building rapport with client partners. You will focus on helping customers derive value from Recurly. It's about you helping them understand how to grow their own business through more strategic use of Recurly....


  • Austin, United States Qualia Full time

    At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem-homebuyers and sellers, lenders, title and escrow agents, and real estate agents-onto a single shared...


  • Austin, United States Procore Technologies Full time

    **Job Description** This is a hybrid position with the expectation to go into our Austin office 1x per week.** We’re looking for a **Manager of Customer Success** to help lead, scale, and inspire a team of accomplished individuals committed to providing long-term value to Procore’s customers. Procore’s Customer Success team is instrumental to...


  • Austin, United States Way Service LTD Full time

    The Role: •We are seeking a seasoned, intelligent, and results-driven Vice President (VP) of Customer Success (CS) to join our team. As the VP of CS, you will be responsible for overseeing all revenue-retention operations •You will inherit a dedicated team of approximately 8 professionals across Implementation, Customer Success, and Support, including...


  • Austin, United States Steer Full time

    Job DescriptionJob DescriptionSteer by Mechanic Advisor offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer CRM suite, we allow the shop owner to get back to focusing on what...


  • Austin, United States ShipperHQ Full time

    Head of Customer Success - SaaSAbout Us: ShipperHQ is headquartered in Austin, TX making a big impact in the e-commerce shipping space. Founded in 2009, we are a premier supplier of shipping software for e-commerce sites, selling to both SMB and Enterprise customers. We have 50+ team members spread across the US, UK, Canada, India and Australia. 30+ members...


  • Austin, United States ShipperHQ Full time

    Job DescriptionJob DescriptionHead of Customer Success - SaaS​​About Us:ShipperHQ is headquartered in Austin, TX making a big impact in the e-commerce shipping space. Founded in 2009, we are a premier supplier of shipping software for e-commerce sites, selling to both SMB and Enterprise customers. We have 50+ team members spread across the US, UK,...


  • Austin, United States Way Service LTD Full time

    Headquartered in Austin, Texas, with its EMEA HQ in Paris, Way is the category-leading B2B technology for brands to unlock the extraordinary power of experiences. In a world where 76% of consumers would rather spend their money on experiences over material goods, Way provides the technology for brands to meet this rapidly changing consumer behavior. Way...


  • Austin, United States Swooped Full time

    About Our Client The hiring company is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and the company is growing quickly. In order to continue building an engaging and dynamic organization, the company is committed to giving everyone the support they need to do great work. About...


  • Austin, Texas, United States Canva Full time

    Company DescriptionJoin the team redefining how the world experiences designHey, g'day, mabuhay, kia ora,你好, hallo, vítejteThanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Job DescriptionWhat you'd be doing in this roleAs Canva scales...