Developer

1 month ago


Leander, United States Tata Consultancy Services Full time
Job Title

ApplicationSupport Analyst

Relevant Experience

(inYrs)

8

Must Have Technical/Functional Skills

Must have minimum 3years administrative experience managing applications, SAAS, cloud andon-premise solutions.
•Applicationoperations and maintenance activitiesincluding but not limited to useraccess management, reporting, monitoring and support
•Managingapplication related issues and incidents and performing root causeinvestigations
•Technical expertfor assigned applications and work with members of global team as necessaryto address issues, requests etc. faced by users.
•Participation in integrationactivities between supply chain systems and other customer systems andproviding the configuration and/or coordination of the integration
•Systemadministration of applications managed by customer in across 3 regions
•Support migrationof systems from legacy systems to new customer systems, to include assistancein programming, configuration and commissioning of applications as well asdata migration, to the customer specifications.
•Maintain accuraterecords of all maintenance work and or installations performed on Enterprisesystem
•Provides L1, L2,L3 Operations Application Supportincluding Configuration &Customization

Experience Required
•Possess minimumof 3 Years of Experience Supporting, configuring, monitoring &maintaining software applications
•Skilled in theActive Directory & SAML areas
•Knowledge of ITsystem integrations & Cloud technologies desirable
•Knowledge of ITILespecially in the areas of Incident, Problem and Change Management
•Understanding ofsupply chain process
•Must be able tonavigate through system database software to configure and troubleshoot dataand hardware related issues
•Aptitude forproviding excellent customer service including clear communication, problemsolving and technical writing skills
•Possess good organizationalskills and the ability to manage multiple issues simultaneously within a fastpaced and changing environment.
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