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Customer Service Representative

1 month ago

Kennedy Space Center, United States Collabera Full time

Description

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Customer Service Representative

Contract: Orlando, Florida, US

Salary: $20.00 Per Hour

Job Code: 349726

End Date: 2024-06-22
Days Left: 22 days, 3 hours left

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Job Description:

Skills/Experience:
  • Knowledge of VA, Workers Comp, PA Appeals is a must Skills: understanding of Medicare rules and regulations; understanding of managed care as it relates to benefits and authorizations; advanced Office experience; strong verbal and written communication skills.
Education:
  • Min. HS diploma or GED equivalent
Duties:
  • Contacts insurance companies to verify insurance benefits
  • Initiates pre-authorization requests for new and ongoing services with insurance companies and performs follow up activities for an outcome
  • Files Appeals for denied coverage to insurance companies as needed
  • Maintains customer records in practice management system related to benefit coverage, coordination of benefits, authorizations, denials, appeals, outcomes and communication with insurance company
  • Coordinates and communicates with other departments as needed to obtain necessary information to complete benefit verification, authorization, appeals and outcomes for services of care
  • Provides customers with information that includes but is not limited to: updates on status of authorizations, developing & communicating patient financial responsibility estimates, and collecting co-pays, if applicable
  • Applies knowledge of company procedures, contracted and non-contracted guidelines to process cases accordingly and to respond to incoming correspondence and documentation as well as updating customer records according to outcomes; performs other related duties as assigned
Job Requirement
  • Benefits/Insurance
  • Customer Service
  • Excel
  • Workers Compensation
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Vishnu Nair
  • vishnu.nair@collabera.com


Apply Now

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