Legacy Customer Service Representative

5 months ago


Kennedy Space Center, United States Holidayinnclub Full time

** Legacy Customer Service Representative**

**Job Category****:** Owner Services **Requisition Number****:** LEGAC007326 Showing 1 location **Job Details**

**Description**

This position will be responsible for serving as the primary contact for all owners and members that are part of the Holiday Inn Club Vacations Inc. resorts network thru acquisition. Responsibilities include answering incoming calls, providing world class customer service, maintaining and facilitating sophisticated product knowledge of various ownership types that span across multiple resort locations. Additional responsibilities include, but not limited to, making outbound calls to owners and members in regard to pre-existing reservations, internal and external exchange reservations, pre-arrivals, and other ad hoc items related to their specific resort location and ownership type. The outcall portion should not exceed five weeks out of the year constituting less than 10% of the overall job. The ideal candidate enjoys talking to customers, excels at multi-tasking, is comfortable working in a fast paced environment, and adapts quickly to changes and/or new processes.

**ESSENTIAL DUTIES AND TASKS:**

* Answer incoming calls, facilitating sophisticated product knowledge options involving, but not limited to, booking of multiple sites and partner products

* Provide excellent Owner/Customer service as it pertains to ownership, membership, maintenance fees, mortgage, reservations exchange, etc.

* Reservation inquiries and bookings for members and owners

**QUALIFICATIONS:**

* Previous reservation and customer service experience in a call center or resort environment preferred.

* Able to work evening shifts, holidays and weekends

* Continuous computer use

* Continuous phone use

* Ability to multi-task, prioritize and manage time effectively

* Strong interpersonal skills

* Strong attention to detail

* Ability to adapt in fast paced work environment

INDCCC

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Preferred**

GED or better.

High School Diploma or better.

**Experience**

**Licenses & Certifications**



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