Customer Service Representative Opportunities

3 months ago

Sacramento, United States HealthNow New York Full time

Sacramento

**Customer Service Representative Opportunities**

2811BR

Job Description

Services our incoming callers (providers/members) for all lines of business in a clear professional and accurate manner. Documents all calls and intakes utilizing excellent written communication skills. The representative demonstrates the ability to multitask and follow through. Must effectively communicate to our callers and to management to allow for proper problem solving and identifying of service problems and trends. Contributes to team goals in achieving organizational objectives. Must be accountable for their end work product.

Company

HealthNow Administrative Services

HealthNow Administrative Services (HNAS) is a wholly-owned subsidiary of HealthNow New York, Inc., a health insurance carrier headquartered in Buffalo, New York. With offices in Pennsylvania, New Jersey, Arizona and California, HNAS is a nationally recognized group benefit plan marketer and administrator. HNAS specializes in custom-designed employee benefit programs and Third Party Administration (TPA) and partner services, self-funded health insurance, and consumer driven health care plans as well as health management solutions. HNAS provides employee benefit solutions integrated with administrative and claims services. For more information, you can visit www.hnas.com. HealthNow Administrative Services (HNAS) is a wholly-owned subsidiary of HealthNow New York, Inc., a health insurance carrier headquartered in Buffalo, New York. With offices in Pennsylvania, New Jersey, Arizona and California, HNAS is a nationally recognized group benefit plan marketer and administrator. HNAS specializes in custom-designed employee benefit programs and Third Party Administration (TPA) and partner services, self-funded health insurance, and consumer driven health care plans as well as health management solutions. HNAS provides employee benefit solutions integrated with administrative and claims services. For more information, you can visit www.hnas.com.

Status

Full Time Regular

Hours

As required

Location

Sacramento

State

California

Knowledge and Skills

Qualifications

Problem Solving Skills: Must demonstrate the ability to independently research their reference materials and other documentation before going to a team lead or the supervisor for assistance. External Contacts: Subscribers, Members, Providers. Vendors who oversee behavioral health items on behalf of groups, precertification for radiology services, vision benefit vendors, chiropractic care oversight vendors, etc.

Experience

Preferred Education: Associates Degree in Business and/or Health Care related field preferred;High School Diploma or GED; Preferred Experience: Minimum 1 year experience in Customer Service, Health Care or Insurance. Previous experience working in an ACD call center is a plus.

Education

Required Education:HS/GED (N/A)

Working Conditions

Must be able to work in an office environment Heat, light, air, space and working environment typically found in an office environment Manual Dexterity Req: Eye-hand coordination and manual dexterity sufficient to effectively use a computer with all its components for prolonged periods of time and for the majority of required tasks Manual Dexterity Req: Eye-hand coordination and manual dexterity sufficient to effectively utilize various office equipment (phone, computer, fax machine, printer, copier, filing cabinet, etc) Mental effort: Adequate to perform essential functions of the job with the type of judgements and responsibilities as indicated in the job description. Physical Effort: Minimum; typical of most office work. Mostly sedentary work. Vision Req: Close vision (clear vision at 20 inches or less) Prolonged Sitting Weight: lift/carry/push/pull under 10 lbs. Lifting - 6% to 33% - Occasional

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

Job Category

Customer Service/Provider Services/Claims

Job Expires

22-Dec-2021

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