Eligibility Services Supervisor-TFA

3 weeks ago

Stratford, United States State of Connecticut Full time
Introduction

Are you a current State of Connecticut Department of Social Services (DSS) employee looking to tackle a leadership role? If this sounds like you, we invite you to read more about the Eligibility Services Supervisor-TFA opportunity below

The State of Connecticut, Department of Social Services (DSS) - is accepting applications for multiple Eligibility Services Supervisor-TFA positions in the Temporary Family Assistance (TFA) Unit.

Position Highlights:

  • Full-time | Hybrid
  • Monday - Friday | 8:30 am - 5:00 pm
  • These positions will or may be located in one of our 12 Resource Centers Located in Bridgeport, Danbury, Hartford, Manchester, Middletown, New Britain, New Haven, Norwich, Stamford, Torrington, Waterbury and Windham, CT.
  • When applying for this position, please be sure to check off any/all locations where you have an interest in working.
What we can offer you:
  • View our new State Employee Benefits Overview page
  • Professional growth and paid professional development opportunities.
  • A healthy work-life balance to all employees
  • The opportunity to work for a Forbes top company: 'Forbes' State of Connecticut Ranked one of the best Employers of 2023 - State of CT receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule.
  • The State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click here for more information.
In your role as an Eligibility Services Supervisor-TFA, you will have the opportunity to:
  • Schedule, assign, oversee and review work of staff;
  • Provide staff training and assistance including identifying, planning and implementing training;
  • Conduct performance evaluations;
  • Determine priorities and plan unit work;
  • Establish and maintain unit procedures;
  • Related duties as assigned.
Department Overview:
The State of Connecticut, Department of Social Services (DSS) delivers and funds a wide range of programs and services as Connecticut's multi-faceted health and human services agency. DSS services about 1 million residents of all ages in all 169 Connecticut cities and towns. We support the basic needs of children, families, older and other adults, including persons with disabilities. Services are delivered through 12 field offices, central administration, online and phone access options. Follow us on twitter @ctdss and see what we are all about

Selection Plan

FOR ASSISTANCE WITH APPLYING:

Please read or watch our Applicant Tips on How to Apply

In order to be considered for this job opening, you must be a current State of CT employee, who has worked for the state for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.

To Apply:
  • In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.
  • For current state employees, salary calculations are not necessarily comparable from one of the three branches of government (i.e., Executive, Legislative, Judicial) to the other.
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • These positions will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion, and merit employment rules. Applications to this recruitment will be used to meet collective bargaining requirements. Once any collective bargaining requirements have been met, all other applications may be considered.
  • Interviews will be limited to candidates whose experience most closely meets the preferred qualifications, so please ensure that your application is complete and details your experience as outlined in this job posting. Please note: You will be unable to make revisions once you submit your application into the JobAps system.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
  • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
Important Next Step Information for After You Apply:
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate's obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
  • Due to the large volume of applications received, the Department of Administrative Services is unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account.
  • Revised Master Application Tutorial: Click Here.
  • Read through this helpful link to prepare for your interview.
Connect With Us:
  • If you have any questions pertaining to this recruitment, please contact Rocky Young at rocky.young@ct.gov and reference the recruitment number.
  • Follow the State of Connecticut on LinkedIn.
PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Departments of Children and Families and Social Services this class is accountable for supervising a unit engaged in providing eligibility and/or other services to clients of the department's various assistance programs.

EXAMPLES OF DUTIES
  • Schedules, assigns, oversees and reviews work of staff;
  • Provides staff training and assistance including identifying, planning and implementing training;
  • Conducts performance evaluations;
  • Determines priorities and plans unit work;
  • Establishes and maintains unit procedures;
  • Develops or makes recommendations on development of policies and standards;
  • Acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures;
  • Prepares reports and correspondence;
  • Consults with and directs staff in difficult, unusual and/or complex case resolution;
  • Implements personnel policies and procedures;
  • Performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
  • Considerable knowledge of
    • and ability to interpret and apply relevant agency policies and procedures;
    • and ability to interpret and apply relevant state and federal laws, statutes and regulations;
    • available community support and social services resources;
    • Eligibility Management System;
  • Knowledge of personnel policies;
  • Considerable
    • interpersonal skills;
    • oral and written communication skills;
  • Supervisory ability.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Seven (7) years of experience in the determination of client eligibility for public assistance.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been acting as a working supervisor or a policy specialist in the provision of eligibility services to clients.

NOTE: For state employees this experience is interpreted at the level of an Eligibility Services Specialist.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master's degree in a closely related area may be substituted for one (1) additional year of the General Experience.
PREFERRED QUALIFICATIONS
  • Experience with effectively managing eligibility staff with varying challenges and needs.
  • Experience with delegating, reviewing, and monitoring work assignments.
  • Experience with sharing ideas and providing feedback to assist in developing improved procedures to address office operational needs.
  • Experience communicating effectively across all levels of an organization, including both internal and external partners.
  • Experience of the TFA program as well as familiarity with the TFA population.
  • Experience with providing training and support to staff on generalist and TFA programs and procedures.


Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

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