Commercial Service Manager

2 days ago

Stratford, United States Encon Heating & AC Full time
Job DescriptionJob Description
Description:

The Commercial Service Manager is responsible for all service-related field and administrative functions within the Commercial Market Segment. The Service Manager is the team leader for the technicians, the field supervisor, the tech advisor, and the region's administrative person or person(s).


They must build positive morale within the team; ensure department procedures are followed to ensure smooth and productive processes and resolve customer concerns and issues as quickly as possible. A wide degree of creativity and latitude is expected in accomplishing responsibilities.


The Commercial Service Manager is responsible for the financial contribution of their accounts and team, including reaching department targets for profitability and positive cash flow, managing receivables, and authorizing any invoicing adjustments within the team.


Job Responsibilities Commercial Service Manager


In addition to the above, the Service Manager oversees daily activities and provides training and support to their team by;


Leadership and Team Management

  • Providing daily leadership to technicians to exceed customer expectations. This should be accomplished by consistent communication with the department head on "coaching and teaching" opportunities for all field employees.
  • Leading and directing the work of others to continue to achieve Service Standards.
  • Train and lead the Field Supervisor to run their crews efficiently. Examples of these tasks could include:

- Set up and order materials themselves from the site.

- Keep track of their clients and what maintenance visits or follow-ups need to be done and schedule their weeks.

- Giving clients quotes in the field

- Speak with building "decision-makers" to get approval for work

  • This position must "Cover down" all the above responsibilities until a high degree of confidence is built in their ability to do so without interjection.
  • Train and Lead the Field Supervisor to run their crews efficiently.
  • Rely on extensive experience and judgment to help technicians plan and accomplish goals.
  • Consistent communication with the department head on coaching and teaching opportunities for all field employees.
  • Recruit and retain new talent for the team.
  • Contributing to the development of customer support strategies and plans.
  • Work with all Company Production Teams to share field labor when necessary.

Operations and Efficiency

  • Ensure all maintenance visits are completed on time and on or under budget.
  • Identifying system and workflow improvements to enhance the team's efficiency.
  • Review all region invoices for accuracy in margins and identify technician training opportunities.
  • Review all estimates before sending to clients, focusing on pricing and customer experience. Use these estimates to help further develop the Pricebook offerings
  • Contribute to a Monthly Service Leadership meeting to report on Regions KPI's.

Customer Relationship Management

  • Work with Customer Service, Dispatchers, and other department managers to improve technician interaction with clients.
  • Resolution of customer questions, complaints, and issues.
  • Stays in touch with client needs and ongoing relationships with major accounts.
  • Review all MA cancellations and attempt to save the customer.
  • Contributing to the development of customer support strategies and plans.

Financial Oversight and Strategy

  • Identify and estimate replacement sales for equipment on accounts under your responsibility.
  • Maintenance performance: responsible for yearly pricing review, performance, and profitability of service maintenance agreements.
  • Manages accounts receivable within the Group and overall responsibility for the profitability and performance of the team.

Requirements:

Required Skills & Experience Commercial Service Manager

  • Bachelor's degree or equivalent experience
  • HVAC experience of the same kind (preferred)
  • Customer service experience
  • Service Titan experience (preferred)
  • Highly organized and goal-driven
  • Strong computer skills (MS Office, Outlook, Word, and Excel)
  • Strong interpersonal and conflict resolution skills, patience, and tact
  • A positive demeanor, leadership ability, and general business acumen


Eligibility Requirements Commercial Service Manager

  • This position requires a valid driver's license.
  • Employment/education will be verified.
  • Applicants must be currently authorized to work in the United States on a full-time basis.
  • Encon is a drug free workplace and requires post-offer pre-employment drug testing.


Encon Heating & AC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Encon Heating & AC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.



CT LIC # HTG-0386317-S1

Putnam NY LIC# 31097

Westchester NY LIC # WC-33774-H21

MEC # 1093

AA/EOE



PI73770d1b8ee0-25405-35911208

  • Commercial Service Manager

    4 days ago

    Stratford, United States Encon Heating & AC Full time

    Job DescriptionJob DescriptionDescription:The Commercial Service Manager is responsible for all service-related field and administrative functions within the Commercial Market Segment. The Service Manager is the team leader for the technicians, the field supervisor, the tech advisor, and the region's administrative person or person(s). They must build...

  • Commercial HVAC Service Technician

    1 week ago

    Stratford, Connecticut, United States Encon Heating & AC Full time

    Job Title: Commercial HVAC Service TechnicianWe are seeking a skilled Commercial HVAC Service Technician to join our team at Encon Heating & AC. As a Commercial HVAC Service Technician, you will be responsible for servicing, maintaining, and repairing commercial HVAC equipment to ensure it is in good operating condition and safe working order.Key...

  • Route Service Manager

    4 days ago

    Stratford, Connecticut, United States UniFirst Full time

    Route Service Manager RoleWe are seeking a highly skilled and experienced Route Service Manager to lead our team of Route Service Representatives and Route Service Supervisors. The successful candidate will be responsible for recruiting, training, and developing a high-performing team that delivers exceptional customer service and drives business growth.Key...

  • Commercial HVAC Installation Crew Leader

    2 weeks ago

    Stratford, Connecticut, United States Encon Heating & AC Full time

    Job Title: Commercial HVAC Installation Crew LeaderWe are seeking a highly skilled and experienced Commercial HVAC Installation Crew Leader to join our team at Encon Heating & AC.Job Responsibilities:Collaborate with technicians, project managers, clients/contractors, and installers to meet project goals.Understand the layout of ductwork systems and...

  • Services Technician

    4 weeks ago

    Stratford, United States ClearWater Industries Full time

    Clearwater Industries is a leading water treatment companyspecializing in managing boiler water, cooling tower water, closed loops and glycol applications.Our knowledgeable and well-equipped service technicians use superior product and technical expertise to maintain successful water management programs for Data Centers, New Construction, Manufacturing,...

  • Service Coordinator

    3 weeks ago

    Stratford, Wisconsin, United States Lutheran Social Service of Minnesota Full time

    Job Title: Service CoordinatorLutheran Social Services (LSS) is a private, non-profit human service agency providing a variety of services throughout Wisconsin and Upper Michigan. We are seeking a passionate and mission-driven individual to join our team as a Service Coordinator.About the RoleThe Service Coordinator will work with tenants in Stratford, WI,...

  • Service Coordinator

    3 weeks ago

    Stratford, Wisconsin, United States Lutheran Social Service of Minnesota Full time

    Job Title: Service CoordinatorLutheran Social Services (LSS) is a private, non-profit human service agency providing a variety of services throughout Wisconsin and Upper Michigan. We are seeking a passionate and mission-driven individual to join our team as a Service Coordinator.About the RoleThe Service Coordinator will work with tenants in Stratford, WI,...

  • Food Service Manager

    2 weeks ago

    Stratford, Connecticut, United States Cumberland Farms Full time

    Job SummaryWe are seeking a highly motivated and experienced Food Service Leader to join our team at Cumberland Farms. As a Food Service Leader, you will be responsible for assisting with the management of our food business, providing exceptional customer service, and leading a team of food service professionals.Key ResponsibilitiesManage food stock levels,...

  • Route Service Manager

    3 weeks ago

    Stratford, Connecticut, United States UniFirst Full time

    Route Service ManagerAt UniFirst, we're seeking a skilled Route Service Manager to lead our team of Route Service Representatives and Route Service Supervisors. As a key member of our location management team, you'll be responsible for driving customer satisfaction, account growth, and profitability for your location.Key Responsibilities:Recruit, train, and...

  • Floorcovering Operations Manager

    23 hours ago

    Stratford, Connecticut, United States Sherwin-Williams Full time

    Sherwin-Williams Floorcovering Management & Sales Training ProgramThis accelerated, entry-level position is designed to prepare you for a career in floorcovering facility management or professional sales in 18-24 months.With Sherwin-Williams' promote-from-within philosophy, you'll have the opportunity to progress into a floorcovering operations manager or...

  • Food Service Manager

    2 weeks ago

    Stratford, Connecticut, United States Cumberland Farms Full time

    Job SummaryWe are seeking a highly motivated and organized Food Service Leader to join our team at Cumberland Farms. As a Food Service Leader, you will be responsible for assisting with the management of our food business, providing exceptional customer service, and ensuring the highest quality food items are prepared and presented in a timely and efficient...

  • Staff Services Manager

    4 weeks ago

    Stratford, United States Bridgeport, CT Area Jobs Full time

    Staff Services Manager: Directly supervise and coordinate administrative, customer service and transportation personnel to ensure adherence to quality and standard operating procedures; recruit and select employees; interpret/communicate work procedures and policies to staff; maintain records; monitor inventory levels; plan layouts for storage areas; arrange...

  • Manufacturing Operations Manager

    1 week ago

    Stratford, Connecticut, United States Lockheed Martin Corporation Full time

    Job SummaryAt Lockheed Martin Corporation, we are seeking a highly skilled Manufacturing Operations Manager to oversee the assembly, testing, and control of in-process and finished goods at our Avionics Product Center. As a key member of our team, you will be responsible for ensuring compliance and efficiency in our daily operations.Key...

  • Floorcovering Management Professional

    3 weeks ago

    Stratford, Connecticut, United States Sherwin-Williams Full time

    Unlock Your Potential in Floorcovering Management and SalesJoin Sherwin-Williams, a leading provider of floorcovering solutions, as a Floorcovering Management and Sales professional. This exciting opportunity is designed for individuals who are passionate about sales, operations, and leadership. As a member of our team, you will have the chance to develop...

  • Manufacturing Operations Manager

    1 week ago

    Stratford, Connecticut, United States Lockheed Martin Corporation Full time

    Job SummaryLockheed Martin Corporation is seeking a highly skilled Manufacturing Supervisor to oversee daily operations at the Avionics Product Center. As a key member of our team, you will be responsible for ensuring compliance and efficiency in the assembly, testing, and control of in-process and finished goods.Key ResponsibilitiesManage daily operations...

  • Service Coordinator

    1 month ago

    Stratford, United States Lutheran Social Service of Minnesota Full time

    Lutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 clients annually. We are looking for passionate, mission-driven individuals...

  • Territory Sales Manager

    4 weeks ago

    Stratford, Connecticut, United States UniFirst Full time

    About the RoleWe are seeking a reliable and hardworking Territory Manager to join our team at UniFirst First Aid + Safety. As a Territory Manager, you will be responsible for servicing and managing relationships with customers in your assigned territory.Key ResponsibilitiesProvide consistent and timely service to customers in your territory.Service 10-15...

  • Territory Sales Manager

    4 weeks ago

    Stratford, Connecticut, United States UniFirst Full time

    About the RoleWe are seeking a reliable and hardworking Territory Manager to join our team at UniFirst First Aid + Safety. As a Territory Manager, you will be responsible for servicing and managing relationships with customers in your assigned territory.Key ResponsibilitiesProvide consistent and timely service to customers in your territory.Service 10-15...

  • Territory Sales Manager

    1 month ago

    Stratford, Connecticut, United States UniFirst Full time

    About the RoleWe are seeking a reliable and hardworking Territory Manager to join our team at UniFirst First Aid + Safety. As a Territory Manager, you will be responsible for servicing and managing relationships with customers in your assigned territory.Key ResponsibilitiesProvide consistent and timely service to customers in your territory.Service 10-15...

  • Territory Sales Manager

    4 weeks ago

    Stratford, Connecticut, United States UniFirst Full time

    About the RoleWe are seeking a reliable and hardworking Territory Manager to join our team at UniFirst First Aid + Safety. As a Territory Manager, you will be responsible for servicing and managing relationships with customers in your assigned territory.Key ResponsibilitiesProvide consistent and timely service to customers in your territory.Service 10-15...