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French Logistics Administrator

1 month ago

Northampton, United States Northampton Business Directory Full time

Logistics Administrator

Temporary (ongoing) – Immediate Start

£13.74 + holiday pay per hour

Milton Keynes / Northampton

Are you passionate about delivering excellent customer service? Do you pick up new systems and processes quickly? As a Logistics Administrator, your primary function will be to provide support to the operations team within a Logistics function, delivering its service to customers. You will assist in the service and issue management activities across distributors in a number of European countries, effectively communicating across sites, with the customer and within the network of transport providers. Ensuring the accurate management of data integrity, to communicate plans and analyse overall performance. This role will initially be based in Milton Keynes but relocating to Northampton in 2-3 months time, therefore it would best suit a car driver.

Your duties as a Logistics Administrator will include but are not limited to:

Responding to customer queries and complaints, investigating thoroughly and in line with protocol.

Reporting any issues to the necessary departments/teams.

Proactively liaising with carriers to resolve any in-transit issues.

Identifying root causes and reporting to Management.

Processing data and documents accurately and in line with strict guidelines.

Maintaining excellent relationships with the customer whilst delivering service against agreed SLAs.

Communicating professionally and efficiently both internally and externally.

Performing all duties in accordance with company standards and operating procedures and in line with safety and ethics rules.

To be a successful Logistics Administrator you must have:

Strong communication skills and telephone manner with the ability to build rapport.

Organisational skills including the ability to work under pressure and meet deadlines.

Excellent attention to detail.

IT skills – MS Office and Excel in particular.

Ability to work on own initiative as well as part of a team.

Transport management systems awareness would be beneficial.

If you are interested in finding out more about this Logistics Administrator role, please apply today because we’d love to hear from you

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