Retail Sales Leader

2 months ago

Ashburn, United States Banners Hallmark Full time
Description

Join Us

You'll be glad you did...

We offer:
  • Competitive Pay
  • Tuition Reimbursement Program
  • Generous Employee Discounts
  • Career Advancement Opportunities
We believe we're at our very best when helping others.

Our environment allows you to support our guests to get them through tough times and celebrate with them during the good times.

Requirements

The Retail Service Focused Leader is responsible for providing exemplary customer service and serves as a role model of best practices in sales and service.

The Retail Service Focused Leader is responsible for overseeing the operational functioning of the store in partnership with the Store Manager. He/she holds an added leadership role and is expected to share knowledge, communicate goals and daily priorities, read and share store and corporate communications, and manage daily tasks.

The Retail Service Focused Leader's primary duties are, but not limited to:
  1. Drive Results: Retail Serviced Focused Leader is responsible for knowing all aspects of store business and metrics; and in absence of store manager, is responsible for setting goals. He/she will drive revenue, proactively oversee the customer experience, maintain high level of customer service, execute opening/closing responsibilities per company standard. The RSL will provide support to employees through sharing knowledge and coaching to ensure that customers remain highest priority while balancing tasks.
  2. Customer Service and Product Knowledge: Proactively engages customers and assists in fulfilling their needs by building relationships and sharing product knowledge. Works closely with the store management to improve the customer experience and broaden knowledge to drive results.
  3. Operational Excellence: Responsible for ensuring both the selling floor and backroom are clean, neat and orderly every day. The RSL will have access to store funds and product and will be held accountable to follow procedures and keep accurate records. Participates and leads others in processing of shipments, replenishment of the selling floor and additional tasks.
  4. Merchandising: The RSL will utilize company guidelines to make effective merchandising decisions and hold store to standard.
  5. Training and Performance: The RSL will assist in the onboarding of new employees by providing customer service and operations training. He/she will assist the SM in the implementation of new policies, operational changes, and training. Participates in new technology implementation and training as requested.
To achieve the responsibilities above, the Retail Service Focused Leader must be skilled in the following competencies:
  1. Ensures Accountability: Holding self and others accountable to meet commitments.
  2. Communicates Effectively: Utilize different modes of communication to convey a clear understanding of the needs of different audiences.
  3. Customer Focus: Identifies opportunities and builds solutions that meet customer expectation. Establishes and builds lasting customer relationships.
  4. Business Insight: Applies knowledge of business and current market trends to advance the organization's goals. Effectively utilizes knowledge of sales drivers, strategies and tactics played out in the marketplace.
  5. Decisions Quality: Making good and timely decisions that keep the organization moving forward.
  6. Training Others: Assists store management in implementing training initiatives and development plans for sales staff.
  7. Being Resilient: Rebounding from setbacks and adversity when facing difficult situations.


Qualifications:
  • Two or more years of sales lead experience preferred
  • Demonstrate strong leadership, organizational and planning skills as well as effective management, interpersonal, and problem-solving skills.
  • Familiarity with technology required; computer-based training expertise is preferred.
  • Ability to work a flexible schedule including, but not limited to, holidays, evenings and weekends. A minimum of 24 hours a week depending on the needs of the store.
  • Must be proficient in all duties and competencies listed above.

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