Front Desk/Guest Services

4 months ago

Indianapolis, United States Geronimo Hospitality Group Full time

Front Desk/Guest Services (Full Time)- Bottleworks Hotel

Bottleworks Hotel Description **GERONIMO HOSPITALITY GROUP**

A collection of really cool places that push the boundaries of hospitality.

**WHO WE ARE**

Built for the modern traveler, the Bottleworks Hotel showcases the best of Indianapolis by weaving historic architectural features with modern hotel amenities.

**WHO YOU ARE**

A guest's first impression of a property is the result of the Guest Services Representative's skills and abilities. You will provide a variety of guest services while working in the lobby or reception areas of the hotel. The position is challenging, varied and offers the opportunity to work flexible hours and to meet new people.

**WHAT YOU WILL DO**

* Process guest arrivals and departures, including all necessary payments

* Handle and coordinate room assignments and pre-arrivals

* Handle guests' concerns

* Offer referral for services and handle requests for information

* Handle and store luggage

* Assist with the check-in and check-out of groups and tours

* Assist other departments as required

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

**DESCRIPTION OF OTHER DUTIES TAT MAY BE ASSIGNED**

Perform general office duties such as answering the telephone, filing, copying, sorting/opening incoming mail, and preparing items for mailing.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Requirements **WHAT WE NEED**

**Education** - High school diploma or equivalent

**Experience and/or Training**

* Excellent communication skills and professional attitude

* Effective conflict management and decision making

**Technology/Equipment** - Ability to use a variety of computer applications

**PREFERRED QUALIFICATIONS**

**Experience and/or Training** - Previous experience in customer service

**PHYSICAL AND MENTAL REQUIREMENTS**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is frequently required to stand, and/or walk. Must be able to exert well-paced ability to reach other department of the hotel on a timely basis, including stairs. The employee must occasionally lift and/or move up to 50 pounds while moving files or small packages. This position is also subject to irregular hours to include late nights, weekends and holidays.

**WORK ENVIRONMENT**

This position is in a hotel environment; the noise level in the work environment is usually moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Individuals must be able to operate in mentally and physically stressful situations as well as being able to keep up in a fast-paced environment.

The work environment characteristics described here are representative of those individuals encounter while performing the essential functions of this position.

**WORK AUTHORIZATION**

United States (required)

  • Guest Service Representative/Front Desk

    2 months ago

    Indianapolis, United States Home2Suites Indianapolis Northwest Full time

    Job DescriptionJob DescriptionAre you Friendly, Authentic, Caring and Thoughtful? If you said YES to all 4 of these than we are looking for you!Experienced, dependable team members with strong customer service skills to fill part-time positions at the Front Desk. Weekends and evening hours required. Hilton hotel front desk experience preferred. You will be...

  • Front Desk Manager

    4 weeks ago

    Indianapolis, Indiana, United States The Westin Indianapolis Full time

    Job Summary:The Westin Indianapolis is seeking a highly skilled and experienced Front Desk Supervisor to lead our front desk team in delivering exceptional guest service. As a key member of our hospitality team, you will be responsible for supervising front desk operations, leading and motivating the front desk team, and ensuring smooth check-in and...

  • Front Desk Supervisor

    7 days ago

    Indianapolis, Indiana, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is a key member of the hotel team, responsible for providing exceptional guest service and ensuring a smooth operation of the front desk. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.ResponsibilitiesAssist the Front Desk Manager in...

  • Front Desk Supervisor

    3 days ago

    Indianapolis, United States The Westin Indianapolis Full time

    Property Description: The Westin Indianapolis is a prestigious downtown hotel located in the heart of Indianapolis, Indiana, offering exciting career opportunities for job applicants looking to join the hospitality industry. As part of the Westin brand, known for its focus on well-being and guest satisfaction, employees at The Westin Indianapolis can expect...

  • Front Desk Supervisor

    6 days ago

    Indianapolis, Indiana, United States Quality Suites Fishers Full time

    Front Desk Supervisor Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Supervisor to join our team at Quality Suites Fishers. As a Front Desk Supervisor, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out process, and maintaining a clean and welcoming lobby area.Key...

  • Front Desk Agent

    2 weeks ago

    Indianapolis, Indiana, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Delta Hotels by Marriott Indianapolis East. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless experience for our guests.Key Responsibilities:Register guests and handle...

  • Front Desk Supervisor

    2 weeks ago

    Indianapolis, Indiana, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is a key member of the hotel team, responsible for providing exceptional customer service and ensuring a smooth guest experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.ResponsibilitiesAssist the Front Desk...

  • Front Desk Agent

    2 weeks ago

    Indianapolis, United States Aimbridge Hospitality Full time

    $16 per hour. Weekends Required. Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities i Front Desk, Agent, Hospitality, Operations, Hotel, Reservations

  • Front Desk Supervisor

    2 weeks ago

    Indianapolis, Indiana, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is a key member of our hotel team, responsible for providing exceptional guest service and ensuring a smooth operation of the front desk. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.ResponsibilitiesAssist the Front Desk Manager in...

  • Front Desk Representative

    5 days ago

    Indianapolis, Indiana, United States TRU Downtown Indianapolis, IN Full time

    Front Desk Agent OpportunityWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at TRU Downtown Indianapolis, IN. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our...

  • Front Desk Associate

    1 week ago

    Indianapolis, Indiana, United States Wyndham Indianapolis West Full time

    Job OpportunityWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Wyndham Indianapolis West on a part-time basis during weekends.The ideal candidate will be responsible for providing exceptional customer service and administrative support at the front desk, ensuring a positive experience for all guests.Key...

  • Front Desk Supervisor

    3 months ago

    Indianapolis, United States Arbor Lodging Management Full time

    ** Front Desk Supervisor** **Job Category****:** Front Desk **Requisition Number****:** FRONT01527 Showing 1 location **Job Details** **Description** Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott,...

  • Hotel Front Desk Agent

    5 days ago

    Indianapolis, Indiana, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Residence Inn Indianapolis Carmel. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay experience.ResponsibilitiesGuest Service: Greet and...

  • Front Desk Representative

    3 weeks ago

    Indianapolis, Indiana, United States Wyndham Indianapolis West Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to provide exceptional service to our guests at Wyndham Indianapolis West. The ideal candidate will be the first point of contact for guests and must possess excellent communication and interpersonal skills to handle guest inquiries and requests.Key ResponsibilitiesGreet and...

  • Front Desk Manager

    4 months ago

    Indianapolis, United States Delta Hotel Indianapolis Full time

    Job Summary: The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is...

  • Assistant Front Desk Manager

    3 months ago

    Indianapolis, United States Wyndham Indianapolis West Full time

    Job DescriptionJob DescriptionJob Summary:We are seeking an Assistant Front Desk Manager / Night MOD to oversee the daily operations of our front desk area. The ideal candidate will be responsible for managing a team of front desk agents, ensuring exceptional customer service, handling guest inquiries and issues, and coordinating with other departments to...

  • Front Desk Representative

    1 week ago

    Indianapolis, Indiana, United States Remington Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at the Sheraton Indianapolis City Centre Hotel. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.Key ResponsibilitiesCheck guests in and out of the hotel, ensuring...

  • Front Desk Representative

    3 weeks ago

    Indianapolis, Indiana, United States Delta Hotel Indianapolis Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Delta Hotels by Marriott Indianapolis East. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our guests.Key Responsibilities:Guest Service:...

  • Front Desk Coordinator

    1 day ago

    Indianapolis, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a short term contract employment opportunity for a Front Desk Coordinator in our Manufacturing industry in Indianapolis, Indiana. The role involves handling the front desk operations, providing excellent customer service, and ensuring smooth communication within the organization.Responsibilities:• Respond to...

  • EXPERIENCED Front Desk Associate

    4 months ago

    Indianapolis, United States Arbor Lodging Management Full time

    ** EXPERIENCED Front Desk Associate** **Job Category****:** Front Desk **Requisition Number****:** EXPER001873 Showing 1 location **Job Details** **Description** Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for...