Contact Center Team Lead

2 weeks ago

Torrance, United States American Honda Motor Full time

What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it’s a joyful one.

We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.

We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.” We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda’s, we want you to join our team to Bring the Future Job Purpose The Contact Center Team Lead is responsible for overseeing the operation of Honda’s HR Contact Center as well as customer contact managed through self-service methods.

The supervisor leads a team of HR operations Contact Center agents who engage with associates over the phone, and electronically to provide and collect relevant HR information.

They partner with other HR professionals within the HR Operations group to ensure the seamless and consistent delivery of HR services to the Honda community. The supervisor is a member of the HR Operations team and interfaces with other leaders to ensure the effective and consistent operationalization of HR services. Key Accountabilities Group Leader: Support Unit Lead by overseeing the HR contact center, including defining work standards and evaluating staff. Create clear goals and provide timely support and guidance for members as needed to ensure their goals are met. Monitor attendance and conduct performance appraisals. Set and continuously evaluate HR contact center service levels. Develop ongoing means to quantify, assess, and improve contact center operations and services; Including analytics and PDCA activities to improve Develop and manage the team budget and delivery needs. Oversee the development and implementation of metrics, reporting, SOPs, process flow and needs assessment plans including methodologies to measure and evaluate the quality output. Partner with various departments to define consistent handoff points between contact center and other areas. Serves as an escalation point; interacts with employees at various levels and departments within the organization for problem resolution. Special Project support - Works across multiple HR disciplines/companies as needed. Qualifications, Experience, Skills Bachelor’s degree in Human Resources, Business Administration, or other related fields Minimum 2+ years of supervisory experience in a Customer Service atmosphere required Minimum 2+ years of professional HR experience preferred Knowledge and awareness of key HR standards and policies Demonstrated effectiveness working with contact center technology including but not limited to contact center tracking system and Human Resources Information Systems (HRIS) Strong analytical, problem-solving, and decision-making skills Significant customer service experience and ability to manage customer expectations Demonstrated effectiveness when dealing with dissatisfied customers Strong team development skills; excellent at clarifying common goals among diverse staff members, gaining consensus on an overall approach, and building a collaborative environment Ability to manage, influence, partner, negotiate, effectively communicate through verbal and written methods as well as deliver presentations Ability to effectively provide HR counsel to team members and managers Adaptive and flexible to new ideas and change Ability to handle confidential and sensitive information Proficient with Microsoft Outlook, MS Office Suite, with advanced knowledge of Excel Software Workstyle Remote Benefits and Total Rewards What differentiates Honda and makes us an employer of choice? Total rewards: Competitive base salary

Pay will be based on several variables that includes but not limited to geographic location, work experience, education, etc.

Annual Bonus Overtime Industry-leading Benefit Plans (Medical, Dental, Vision) Paid time off, including vacation, paid holidays, sick time, and personal days 401K Plan with company match + additional contribution Relocation Eligible Lifestyle Bonus

Career Growth: Advancement opportunities Career mobility Education reimbursement for continued learning Training and Development programs Additional Offerings: Wellbeing program Community service and engagement programs Product programs Free drinks onsite Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

#J-18808-Ljbffr

  • Contact Center Team Lead

    4 weeks ago

    Torrance, United States Honda Full time

    **Job Purpose** The Contact Center Team Lead is responsible for overseeing the operation of Honda’s HR Contact Center as well as customer contact managed through self-service methods. The supervisor leads a team of HR operations Contact Center agents who engage with associates over the phone, and electronically to provide and collect relevant HR...

  • Contact Center Team Lead

    2 weeks ago

    Torrance, California, United States Honda Full time

    Job PurposeThe Contact Center Team Lead is responsible for overseeing the operation of Honda's HR Contact Center as well as customer contact managed through self-service methods. The supervisor leads a team of HR operations Contact Center agents who engage with associates over the phone, and electronically to provide and collect relevant HR information. They...

  • Contact Center Team Lead

    1 month ago

    Torrance, United States American Honda Motor Full time

    What Makes a Honda, is Who makes a HondaHonda has a clear vision for the future, and it's a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.  At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record...

  • Contact Center Team Lead

    4 weeks ago

    Torrance, United States American Honda Motor Full time

    What Makes a Honda, is Who makes a HondaHonda has a clear vision for the future, and it's a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.  At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record...

  • Contact Center Team Lead

    2 weeks ago

    Torrance, California, United States American Honda Motor Full time

    What Makes a Honda, is Who makes a HondaHonda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record...

  • Team Lead, Warehouse

    2 weeks ago

    Torrance, United States DSV Road Inc Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying. Job area: Managerial DSV - Global...

  • Team Lead, Warehouse

    1 month ago

    Torrance, United States DSV AS Full time

    DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and...

  • Talent Acquisition Team Lead

    2 weeks ago

    Torrance, United States American Honda Motor Full time

    Select how often (in days) to receive an alert: What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing...

  • Talent Acquisition Team Lead

    1 week ago

    Torrance, United States American Honda Motor Full time

    What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record...

  • Talent Acquisition Team Lead

    2 weeks ago

    Torrance, United States American Honda Motor Full time

    What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it’s a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record...

  • Talent Acquisition Team Lead

    2 weeks ago

    Torrance, United States American Honda Motor Co. Full time

    What Makes a Honda, is Who makes a HondaHonda has a clear vision for the future, and it’s a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record...

  • Air Logistics Warehouse Team Lead

    4 days ago

    Torrance, United States Kuehne+Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Torrance, CA site is looking for a new Air Logistics Warehouse Team Leader to join our Kuehne+Nagel team. ** Your Role**: As the warehouse team leader, your responsibilities include overseeing the efficient operation of the...

  • Air Logistics Warehouse Team Lead

    1 month ago

    Torrance, United States Kuehne + Nagel Full time

    Air Logistics Warehouse Team Lead |United States | US2056267 Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Torrance, CA site is looking for a new Air Logistics Warehouse Team Leader to join our Kuehne+Nagel team. YOUR ROLE As the warehouse team leader, your responsibilities...

  • Engineering Team Lead

    5 days ago

    Torrance, United States Intellisense Systems Inc Full time

    We're seeking a highly motivated and skilled **Team Leader, Engineering** to manage, lead, and mentor the engineering staff that works on technology development within the Emerging Technologies Department. As a technical leader, you would provide hands-on technical work and provide technical expertise by overseeing the planning, execution, and delivery of...

  • Production Team Lead

    3 weeks ago

    Torrance, United States Skillsetgroup Full time

    Overview: We are seeking a skilled and experienced Production Lead to join our team. As a Production Lead, you will be responsible for overseeing the production process, ensuring efficiency, quality, and timely completion of projects. This is a hands-on role that requires strong leadership skills and technical expertise. **Responsibilities**: - Must be...

  • Team Lead Pharmacy Analytics

    4 weeks ago

    Torrance, United States AssuredPartners Full time

    Overview: Lead Pharmacy Analytics Team to support the Pharmacy Division with data analytics and reporting needed. Monitor and assign daily tasks based on priority, dues dates and analysts’ workload. Ensure accuracy and timely delivery of proposals and reporting. Support analysts’ team with coaching, mentoring, and training needs. What You'll Do: -...

  • Production Team Lead

    4 weeks ago

    Torrance, United States Skillsetgroup Full time

    Production Team Lead Torrance, CA Food Manufacturing Company Must be open for 1st and 2nd shift (rotating schedule) $18 or Depending on experience Must have experience in food manufacturing exp **Responsibilities**: - Supervise production line workers and provide guidance - Operate and maintain production equipment - Fabricate and assemble components...

  • Production Team Lead

    1 day ago

    Torrance, United States Skillsetgroup Full time

    Production Team Lead Torrance, CA Food Manufacturing Company Must be open for 1st and 2nd shift (rotating schedule) $18 or Depending on experience Must have experience in food manufacturing exp **Responsibilities**: - Supervise production line workers and provide guidance - Operate and maintain production equipment - Fabricate and assemble components...

  • Executive Team Project Lead

    4 weeks ago

    Torrance, United States Bachem Americas, Inc. Full time

    A Brief Overview This role is responsible for daily tasks and projects of the executive team within Bachem Americas, Inc. The team member will be expected to operate at a high level of professionalism and deal with confidential information within the Project Lead, Executive, Communications, Leadership, Total Rewards, Project Management, Business Services

  • Team Lead Pharmacy Database and Auditing

    4 weeks ago

    Torrance, United States AssuredPartners Full time

    Overview: Lead Pharmacy Analytics Team assigned to support the Pharmacy Database and auditing. Monitor and assign daily tasks based on priority, dues dates and analysts’ workload. Ensure accuracy and timely execution of database projects and audit deliverables. Support analysts’ team with coaching, mentoring, and training needs. What You'll Do: -...