Teamlead Customer Service
4 weeks ago
**Teamlead Customer Service (m/w/d)11/21/21, Sales, Gronau - DE**
**Ihr Beitrag**
* Bearbeitung eingehender Auftrge; Prfung der technischen und kaufmnnischen Machbarkeit der Dokumente
* Koordinierung und berwachung von Kundenauftrgen, Auftragsnderungsmanagement, selbststndige Abstimmung mit anderen Abteilungen (Produktionsplanung)
* Betreuung des Teams
* Sicherstellung der Korrektheit des Services unter Einhaltung der Prozesse
* Erkennen von Verbesserungsmglichkeiten im Kundenservice und aktive Arbeit an deren Umsetzung
**Ihre Strken**
* Erfolgreich abgeschlossene kaufmnnische Ausbildung (oder vergleichbar)
* Mindestens 3 Jahre Erfahrung in einem internationalen Unternehmen
* Nachgewiesene Erfahrung in der Kundenbetreuung oder Erfahrung als Kundendienstmitarbeiter
* Gutes Verstndnis fr Vertriebsprozesse und interne Schnittstellen
* Flieende Sprachkenntnisse in Deutsch, Englisch und einer dritten Sprache
* Ausgeprgte Kenntnisse in ERP-Systemen (z.B. SAP) und Kundenservice-Software
* Ausgeprgte Kommunikationsfhigkeiten (schriftlich und mndlich)
* Gute Prsentations- und berzeugungsfhigkeit sowie Organisatorische und planerische Fhigkeiten
* Fhrungsqualitten
**Unser Angebot**
* Die Vorteile eines international agierenden Familienunternehmens
* Spannende Vernderungsprozesse, die Sie von Anfang an direkt mitbegleiten und gestalten
* Aktive Mitgestaltung Ihrer Zukunft und eigenverantwortliches Handeln
* Weiterentwicklungsmglichkeiten
* Attraktive Tarifvergtung inkl. Urlaubs- und Weihnachtsgeld
* Betriebliche Altersvorsorge, Pflegeversicherung und Mitgliedschaft bei Qualitrain
* 33 Tage Urlaub
* Mglichkeit zum hybriden Arbeiten: Vor Ort und zu Hause
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