Teamlead Customer Service

4 weeks ago


Los Angeles, United States RKW-Group Full time

**Teamlead Customer Service (m/w/d)11/21/21, Sales, Gronau - DE** **Ihr Beitrag** * Bearbeitung eingehender Auftrge; Prfung der technischen und kaufmnnischen Machbarkeit der Dokumente * Koordinierung und berwachung von Kundenauftrgen, Auftragsnderungsmanagement, selbststndige Abstimmung mit anderen Abteilungen (Produktionsplanung) * Betreuung des Teams * Sicherstellung der Korrektheit des Services unter Einhaltung der Prozesse * Erkennen von Verbesserungsmglichkeiten im Kundenservice und aktive Arbeit an deren Umsetzung **Ihre Strken** * Erfolgreich abgeschlossene kaufmnnische Ausbildung (oder vergleichbar) * Mindestens 3 Jahre Erfahrung in einem internationalen Unternehmen * Nachgewiesene Erfahrung in der Kundenbetreuung oder Erfahrung als Kundendienstmitarbeiter * Gutes Verstndnis fr Vertriebsprozesse und interne Schnittstellen * Flieende Sprachkenntnisse in Deutsch, Englisch und einer dritten Sprache * Ausgeprgte Kenntnisse in ERP-Systemen (z.B. SAP) und Kundenservice-Software * Ausgeprgte Kommunikationsfhigkeiten (schriftlich und mndlich) * Gute Prsentations- und berzeugungsfhigkeit sowie Organisatorische und planerische Fhigkeiten * Fhrungsqualitten **Unser Angebot** * Die Vorteile eines international agierenden Familienunternehmens * Spannende Vernderungsprozesse, die Sie von Anfang an direkt mitbegleiten und gestalten * Aktive Mitgestaltung Ihrer Zukunft und eigenverantwortliches Handeln * Weiterentwicklungsmglichkeiten * Attraktive Tarifvergtung inkl. Urlaubs- und Weihnachtsgeld * Betriebliche Altersvorsorge, Pflegeversicherung und Mitgliedschaft bei Qualitrain * 33 Tage Urlaub * Mglichkeit zum hybriden Arbeiten: Vor Ort und zu Hause Privacy Preference *

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