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Account Manager

2 months ago

Orwigsburg, United States ISH Dining Services Full time
1. Position Summary:

The Director of Housekeeping position is responsible for the planning, organization, development, and direction for the overall operation of the Housekeeping Unit in accordance with direction from the Regional Manager, Vice President of Operations, and facility management.

Perform work duties in accordance with company policies, federal and state laws, local standards and guidelines, OSHA, and other applicable regulations. Attend all company- designated training as required by manager.

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

2. Essential Functions:

  • Maintains supplies and materials as required in sufficient quantity for proper use.
  • Performs daily rounds and spot checks of all areas of the facility and evaluated
    the performance of the staff. Complete QA reports daily.
  • Supervises and develops staff competencies through on the job training and
    demonstrative techniques.
  • Orients new personnel to company and facility operational formats, policies, and
    procedures.
  • Keep ISH Health Services upper management aware of all important
    events, changes, and problems within the department or those that effect the
    department.
  • Maintains time schedules, staff schedules, in-service records, and all appropriate
    documentation required by company policies and State and Federal guidelines.
  • Provides evaluations on staff members at appropriate dates based upon
    employment status, carries out any and all disciplinary procedures and supervises training sessions necessary to increase productivity and job knowledge.
  • Attends weekly administrative meetings as required by the individual facility and relay pertinent information to any and all staff members as is deemed necessary.
9. Controls, through expert judgment and distribution methods, precise documentation and the use of all materials, supplies and equipment.

10.Maintains established staff hours based on the Par levels assigned to the department by ISH Health Services upper management. (Par hours are based on a 2-week pay period)

11.Interviews, hires, orients, trains, in-services, evaluates, disciplines, and discharges employees.

12.Performs other job duties and projects as directed, including acting in the capacity of Laundry Worker if the need should arise.

3. Knowledge, Skills & Abilities:
  • The ability to articulate details of various job categories within the department in a manner that will provide open lines of communication between staff and the Executive Housekeeper.
  • Working knowledge of all job classifications and the duties thereof. The ability to perform the necessary job duties of all positions for which the Director of Laundry Operations is responsible.
  • The ability to provide positive leadership to staff demonstrated by a willingness to participate, where necessary, in their day to day functions.
  • The ability to make decisions based on ISH Health Services standards and Administrative Management policies within the facility.
  • The ability to bend and sort soiled linen a minimum of 2 hours per day.
  • The ability to walk for extended periods of time, climb stairs and push and pull up
    to 50 lb. linen hampers and equipment as needed.
  • The ability to lift 20 to 30 lb. bags of soiled linen to a washing machine for loading
    a minimum of 25 times per day.
  • The ability to lift 10 to 15 lb. buckets of water from floor to sink up to 25 times per
    day.
  • The ability to bend at knees, waist, and neck, reach to place and remove items
    from shelves, and carry as much as 10 lbs. as far as 150 feet.
  • The ability to fill out and produce necessary documentation on a daily, weekly,
    monthly and yearly basis to satisfy ISH Health Services standards and the
    standards of State and Federal regulations.
  • The ability to communicate clearly with ISH Health Services upper
    management, employees, facility staff, department heads within the facility and
    your building Administrator.
  • The ability to handle and mix various chemicals safely and properly.
  • The flexibility to be available to the facility on an on-call around the clock basis in
    the event of an emergency situation.
  • Perform large volumes of work with high degree of accuracy.
  • The ability to listen to and understand information and ideas presented verbally
    and in writing.
  • The ability to convey information clearly and effectively verbally and in writing.
  • The ability to plan, manage and organize multiple priorities
  • Basic mechanical ability is a plus
4. Education & Experience:
  • The ability to read, write, and speak English is essential.
  • No formal education is required. A high-school diploma is desirable. Some
    college is helpful.
  • Previous experience in the Environmental Services industry is essential, and on- site training and orientation will be provided.
  • The ability to provide and follow oral, written, and verbal instructions is vital.
  • The ability to work in a healthcare environment and conduct themselves
    professionally and appropriately as required.
  • Directors are also subject to health standards required by the facility in which
    they are assigned.


5. Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:
  • Quality Assurance Initiative
  • Safety and Security Dependability Teamwork
  • Customer Service Judgment
  • Attendance/Punctuality Professionalism
  • Planning/Organizing
  • Oral Communication Problem Solving Ethics
  • Motivation


6. Physical & Mental Requirements:

While performing the duties of this job, the incumbent stands for extended periods, as well as pushing, pulling, walking, stooping, kneeling, crouching, and sitting. Incumbent must be able to grasp and handle tools and equipment required to perform regular job functions. Incumbent is expected to watch and read gauges, dials, or other indicators to make sure a machine is working properly.

7. Work Environment:

While performing the duties of this job, incumbent is regularly exposed to hazardous and non-hazardous chemicals, dirt, dust, vibration and water. The noise level in the work environment is usually above the norm. The employee frequently interacts with residents, family members, and other personnel. The employee may be exposed to infectious waste, diseases, and various medical conditions, including HIV, AIDS, and Hepatitis B.

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