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Senior Guest Experience Manager

2 months ago

Mooresville, United States Santikos Theaters Full time

Santikos Entertainment is seeking a Senior Manager at our Mooresville location to provide support to the Theater Director and Assistant Theater Director in leadership of a multi-operational facility, which includes: Movie Theater Auditoriums, Guest Services, Food, Bar, Concessions, In-Theater Dining, and Gaming. This position reports to the Theater Director. What would I be doing in this position? Ensure our guest experience is positive and memorable, responding to service recovery issues in an urgent and friendly manner. Maintain efficiency and productivity while keeping product quality and service consistently high. Continuously train, coach and monitor high standards of teamwork and guest service delivery by employees within each area of the entertainment facility. Efficiently manage scheduled employees to maximize service levels while minimizing labor costs. Ensure implementation of safety standards and monitoring for compliance. Manage expenses and monitor financial operations to ensure continuous improvement and growth of the business. Prepare and submit required reports, invoices and other deliverables in a timely manner. Ensure compliance with all local, state and federal laws, food and liquor, health and sanitation regulations. Proficient in designated department areas of the building and maintain business process developed by the Theater Director and Executive Director of Theater Management. Oversee staff and offer guidance while monitoring their respective department. Continual development of managers stressing training and integrity. Other duties as assigned by the Theater Director. AAP/EEO Statement Santikos Entertainment, Inc. is an equal opportunity employer. Santikos provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed service member status and any other characteristic protected under applicable federal, state or local law. Qualification Requirements Associates Required. Bachelor’s Degree preferred or equivalent experience. Minimum of one year experience in managing a theater, restaurant, bar or entertainment operations or similar role with proven success. Must demonstrate ability to communicate, and provide exceptional guest service skills. Experience managing multiple projects and priorities simultaneously. Proven motivator with a desire to develop and challenge team members. Strong work ethic, organizational skills, attention to detail, integrity and dependability. Exceptional verbal, written, presentation and interpersonal skills. Knowledge of Inventory and Scheduling Systems; Microsoft Office Programs a plus. Physical Requirements: Managerial FLSA Status: Non-Exempt #J-18808-Ljbffr