Service Writer

3 weeks ago

Austin, United States Thermo King Full time

Overview:

Temp - Responsible for performing a wide range of administrative and office support activities for the Service Department of Thermo King that are critical to the efficient operation of the organization.

Responsibilities:
  • Assist with answering telephone and monitor lines on hold for prompt response time.
  • Greet service customer with a positive attitude.
  • Inspect new trucks and trailers when brought in for any damage before we log equipment in fill out check in form.
  • If new equipment is coming in for install alert sales staff by e-mail with VIN# and scan check in form
  • Document customer complaints
  • Open work order
  • Maintain communication with service management on progress.
  • Keep customers informed on progress of service jobs.
  • Write up and prepare work orders for final review and invoicing get purchase orders for open accounts.
  • Maintain a strong, personal commitment to the safety culture.
  • All other duties as assigned.


Qualifications:

Competencies

  • Demonstrates quality work through accuracy, thoroughness, and attention to detail.
  • Exhibits efficiency in problem solving by identifying and resolving problems in a timely manner to meet established customer deadlines.
  • Strives to continuously build knowledge and skills and share expertise with others.
  • Commitment to a standard of excellence in customer service.
  • Shows adaptability by effectively responding to frequent change, delays, or unexpected events.
  • Exhibits superior dependability by consistently arriving to work on time and as scheduled.
  • Contributes to building a positive team environment through commitment, respect, and communication.
  • Demonstrates professionalism by acting with integrity, high moral standards, and personal accountability.
  • Shows organizational support by consistently following policy and procedures.
  • Ability to utilize desktop computer systems, hardware and operating systems (i.e. MS Word, MS Excel, MS Access, MS Outlook, Internet Navigation, 10-key touch, Minimum 40 WPM).

Education/Experience:

  • High school diploma or general education degree (GED) or equivalent combination of education and experience.
  • Experience working with customers, vendors and all levels of an organization is preferred.

Physical Activities & Requirements:

Standard Office Criteria

Working Conditions:

Standard Office Criteria

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