Technical Writer 3

Found in: Talent US C2 - 2 weeks ago

Austin, United States Abacus Service Corporation Full time
Solicitation Reference Number
R

Customer Name
Texas Health and Human Services Commission

Category
Applications/Software Development

Customer Entity Name
Health and Human Services Commission

Title
Technical Writer

Level
Technical Writer

Estimated Hours

Number of Positions

of Resumes Allowed

IT STAFFING SERVICES SOLICITATION UNDER
DEPARTMENT OF INFORMATION RESOURCES
IT STAFF AUGMENTATION CONTRACT (ITSAC)
RFO DIR-CPO-TMP-
Solicitation Reference Number: R Working Title: Technical Writer Title/Level: Technical Writer Category: Applications/Software Development Full Time NTE Rate:$

I. DESCRIPTION OF SERVICES

Texas Health and Human Services Commission requires the services of Technical Writer , hereafter referred to as Candidate(s), who meets the general qualifications of Technical Writer , Applications/Software Development and the specifications outlined in this document for the Texas Health and Human Services Commission .

All work products resulting from the project shall be considered "works made for hire " and are the property of the Texas Health and Human Services Commission and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Texas Health and Human Services Commission will pay no fees for interviews or discussions, which occur during the process of selecting a Candidate(s).

Level Description

or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.

Job Description

Develops and maintains user and technical documentation and project process documentation for Application Teams. Understands the user's view of applications and/or technology and is able to put procedures in a logical sequence. Provides expertise on technical concepts of applications and /or user groups and structuring procedures in a logical sequence, due to a broad understanding of the applications. Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses. May be responsible for coordinating the display of graphics and the production of the document.

Additional job details and special considerations

TULIP and WSC user and training guides need to be updated. We need technical writer staff to update these resources promptly to reflect the current functionality and ensure improved customer accessibility. This update will enhance our customer satisfaction and streamline our support processes.

The candidate will need to be in Texas and should be available to be on-site at Winters office in Austin when requested for an on-site work. The position will be hybrid with complete remote possibility.



II. CANDIDATE SKILLS AND QUALIFICATIONS Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Years Required/Preferred Experience Required Strong verbal and written skills in communicating with peers and different levels of users. Required Exceptional skills in creating clear, concise, and engaging documentation for technical and non-technical audiences, including but not limited to manuals, instructions, guides, and online help content. Required Exceptional skills in working closely with technical teams to understand product details and features, ensuring accurate and relevant documentation. Required Proven record and exceptional skills in applying innovative content strategies and the latest creative techniques to simplify complex topics for better understanding. Required Exceptional skills in collaborating with the design team to incorporate visual aids (diagrams, videos, animations) into documentation for enhanced clarity. Required Exceptional skills with updating and maintaining existing documents to reflect product updates and changes. Required Exceptional skills with conducting thorough research and interviews with subject matter experts to ensure technical accuracy. Required Exceptional skills to utilize content management tools and adhere to content quality standards. Required Exceptional ability to participate in user feedback sessions to improve documentation and user experience Preferred Experience authoring documentation in healthcare industry Preferred Bachelor's degree in Technical writing, English, communications or a related field.
III. TERMS OF SERVICE

Services are expected to start // and are expected to complete by // . Total estimated hours per Candidate shall not exceed hours. This service may be amended, renewed, and/or extended providing both parties agree to do so in writing.
IV. WORK HOURS AND LOCATION

Services shall be provided during normal business hours unless otherwise coordinated through the Texas Health and Human Services Commission . Normal business hours are Monday through Friday from : AM to : PM , excluding State holidays when the agency is closed.

The primary work location(s) will be at Street, Austin, TX . Any and all travel, per diem, parking, and/or living expenses shall be at the Candidate's and/or Vendor's expense. Texas Health and Human Services Commission will provide pre-approved, written authorization for travel for any services to be performed away from the primary work location(s). Pre-approved travel expenses are limited to the rates and comply with the rules prescribed by the State of Texas for travel by its classified employees, including any requirement for original receipts.

The Candidate(s) may be required to work outside the normal business hours on weekends, evenings and holidays, as requested. Payment for work over hours will be at the hourly rate quoted and must be coordinated and pre-approved through Texas Health and Human Services Commission .
V. OTHER SPECIAL REQUIREMENTS

Services are expected to start // and are expected to complete by // . Total estimated hours per Candidate shall not exceed hours. This service may be amended, renewed, and/or extended providing both parties agree to do so in writing.

A) Services shall be provided during normal business hours unless otherwise coordinated through the Agency. Normal business hours are Monday through Friday from : through : , excluding Texas state holidays when the agency is closed.

B) The primary work location will be at W st Street, Austin, TX .

C) Any and all travel, per diem, parking, and/or living expenses shall be at the worker's and/or Vendor's expense.

D) The worker will work remotely.

E) The worker may be required to work outside the normal business hours on weekends, evenings and holidays, as requested. Payment for work over hours will be at the hourly rate quoted and must be coordinated and pre-approved through the Agency.

I. OTHER SPECIAL REQUIREMENTS

o Candidates must be within the United States. Out of Country candidates will not be considered.

o Interviews will be conducted: (check all that apply)

o ☒ Through Microsoft Teams


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