Part-time Customer Service
3 weeks ago
**Part-time Customer Service**
Chino, CA, USA Req #414 Friday, January 7, 2022 The customer service admin is to provide the highest level of front-line customer service to Oak Harbor Freight Lines internal and external customers. Provide troubleshooting, shipment tracking, and problem resolution to our customers on multiple levels.
Essential Duties and Responsibilities:
* Provide prompt customer support by listening to customers and responding in a way that resolves their questions and problems and meets or exceeds their expectations.
* Answer inbound calls in a professional and courteous manner, and provide customer service and order management to OHFL customers, drivers and internal sales force.
* Trace freight and use troubleshooting skills to track down location of freight that is lost, late, misdirected, etc.
* Complete dispatch pick-up calls communicating directly with customers to schedule and arrange for freight arrival according to customer requirements.
* Work closely with customers to develop positive working relationships and to expand freight opportunities wherever possible.
* Using OHFL systems, enter data into computer system and use information to answer questions and problems as they arise.
* General Office Duties
Experience, Skills and Qualifications:
* 1 years experience in a role requiring extensive customer interaction.
* Demonstrated ability to work with challenging or difficult customer situations and resolve issues successfully.
* Excellent communication skills, both written and oral.
* Strong PC proficiency and experience using MS Office products. AS400 experience preferred but not required.
* Strong attention to detail and demonstrated ability to organize multiple priorities and projects simultaneously
* Demonstrated ability to organize multiple priorities and projects simultaneously.
* H.S. diploma or GED/equivalent.
Oak Harbor Freight Lines is an Equal Opportunity Employer
**Other details**
* Pay Type Hourly
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