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Human Resources Contact Center Representative

3 months ago

Altamonte Springs, United States Randstad Full time

We need your help Are you passionate about helping people and thrive in a fast-paced, dynamic environment?

Join our team and become an integral part of our mission to provide exceptional support to our employees. As the first point of contact, you will have the opportunity to make a meaningful impact by delivering prompt and accurate assistance, fostering positive employee experiences, and ensuring seamless HR operations. If you're a dedicated problem-solver with excellent communication skills and a commitment to delivering top-notch service, we invite you to apply and embark on a rewarding career journey with us.

APPLY TODAY

Responsibilities:

  • Initial point of contact for employees calling into the Employee Contact Center with HR-related questions or concerns
  • Quickly analyze employee inquiries and utilize system resources to provide accurate guidance or resolution
  • Demonstrate patience and ability to remain calm under stressful situations
  • De-escalate situations through the use of effective communication techniques and involve supervisor as necessary
  • Maintain employee privacy where appropriate and follow defined standard and protocols for security and confidentiality

What you'll have:

  • Associates degree + 4 years of experience in a Contact Center or Human Resources team environment

OR

  • Bachelors degree + 2 years of experience in a Contact Center or Human Resources team environment
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
  • Superior written and verbal communication skills
  • Ability to type 50 or more words per minute with excellent spelling, punctuation, and grammar

Training Schedule:

  • First 4 weeks of training 8am-5pm Monday-Thursday, and 8am-4pm Friday
  • Last 2 weeks of training times vary anytime between 7am-6pm Mon-Thurs, and 7am-4pm Friday

Post-Training Shifts available between the following hours:

  • 7am 6pm (M-TH)
  • 7am 4pm (F)

** This is a HYBRID role - Mon/Wed/Thu will be in office and Tue/Fri will be remote **