Senior Member Service Representative

3 weeks ago

Fort Valley, United States Robins Federal Credit Union Full time
Description

What You'll Do:
  • Ensures WOW Member Service Experience standards are met through active lobby management, checking in with waiting members, interest and willingness to help, and ensuring members current and future needs are fulfilled.
  • Opens new consumer and business accounts, to include both deposit and loan products. Focus on retention of current loan and deposit business and developing new consumer and business relationships.
  • Make appropriate lending decisions within designated authority.
  • Listens and identifies member needs, then recommends and processes solutions. Takes initiative to utilize all available resources to ensure members are assisted completely.
  • Performs both account and loan maintenance, assists with submitting necessary documentation to support transactions.
  • Conducts outbound calling to members in order to further develop and/or retain lending and deposit relationships.
  • Acts as liaison between members and other departments to resolve issues, assisting with courtesy signings, and completion of required forms and documents.
  • Listens for clues and identifies cross-sell opportunities and refers to appropriate staff members as appropriate.
  • Provides support to management with the daily operations of the branch, which includes but is not limited to underwriting loans for other team members, handling escalated member issues and opening/closing the branch.
  • Provides quality on-the-job training to Member Service Representatives
  • Maintains cash drawer and balances within guidelines established by Credit Union.
  • Maintains member confidence and protects credit union operations by achieving and continuing to develop knowledge of all products and services offered by the credit union.
  • Demonstrates teamwork by exhibiting the following: contributing to team effort, initiative, dependability, positive attitude, good attendance, tact, and diplomacy.
What You Can Expect:
  • We believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Benefits and Perks

Employer-Paid Benefits:
  • Health Insurance (only employee premium paid)
  • Short and Long Term Disability
  • Life Insurance and AD&D
Benefits:
  • Dental & Vision Insurance
  • Health Care and Dependent Care Flex Spending Accounts
  • 401K Plan with 100% match (based on length of employment)
Perks:
  • Generous paid time off- Earn over 3 weeks of PTO during your first year of employment
  • Holidays- 11 observed holidays in addition to paid time off
  • Tuition reimbursement- Up to $5000 per year
  • Performance based Incentive program
Requirements

What you need to Succeed:
  • High school diploma or equivalent
  • 3 years progressive experience in a retail branch location, including new account and consumer lending activities
  • 3 years experience interviewing prospective loan applicants; processing applications; analyzing credit, capacity, and collateral to include lending authority, preferably in consumer lending
  • High-level knowledge of loan products, credit and risks as it relates to consumer lending, Robins Financial level 3 lending authority
Knowledge and Job Performance Requirements:
  • Knowledge of financial services, to include compliance requirements. Knowledge of loan and account procedures. Knowledge of Robins Financial products and services
  • Skills: Excellent time management; ability to balance multiple workloads with successful results; excellent customer service skills, excellent communication and listening skills, organizational skills, problem analysis and problem solving, sales skills, high energy level
Physical Demands:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, employee is regularly required to sit, stand, and walk; use hands and fingers to handle or feel; reach with hands and arms; talk and hear.
  • Must be able to lift and carry up to 20 pounds.
  • Vision requirements include close and classroom vision.
  • Rarely required to travel by automobile.
  • Occasionally required to work other than normal business hour

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