Member Service Representative Weekend

3 weeks ago

Green Valley, United States Planet Fitness - PFNoCritics Full time

**MEMBER SERVICES REPRESENTATIVE WEEKEND***:Location**: Green Valley AZ

**Type**: Part Time

**Job Summary**
The **Member Services Representative **will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

**Essential Duties and Responsibilities**
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk-related activities including:

- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.

**Qualifications/Requirements**
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem-solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- THIS POSITION IS WEEKENDS ONLY SHIFTS AVAILABLE (7 AM-1PM, 7AM-3PM, 11AM-7PM)

**Physical Demands**
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to lift up to 50 lbs occasionally.
- Will occasionally encounter toxic chemicals during shift.

Planet Fitness, Inc. (NYSE:PLNT), has revolutionized the fitness industry With more than 1,000 locations in 47 states, Puerto Rico, and Canada, Planet Fitness' mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®.

We’re aggressively expanding and looking for talented individuals to help us conquer Gymtimidation® everywhere
- Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law._

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