STEPS HR Customer Service Associate

3 weeks ago

Lexington, United States University of Kentucky Full time

Job Summary The STEPS HR Customer Service Associate contributes largely to the University of Kentucky Human Resources’ customer service reputation through assisting applicants, new employees, and hiring departments in-person, as well as, through the UK jobs email and Employment Department customer support phone line. Specific core responsibilities include: * Respectfully greet and assist all walk-in traffic, including individuals using our applicant computer lab. * Promptly and enthusiastically answer phone calls and employment emails. * Provide technical support to applicants and hiring department regarding the university applicant tracking. * Effectively refer customers to appropriate area of Employment and/or escort through the appropriate front desk processes based on the customer’s needs. * Complete new hire paperwork, including federal Form I-9 Employment forms, with 100% accuracy. * Ensure institutional compliance with background check state law by following established department protocols. * Manually track various measures of customer related activity and use those measures to proactively plan for high volume periods. * Promptly, accurately, and independently perform numerous administrative duties and actively contribute to the Employment team’s goals (complete projects, serve on work groups, etc.). * Obtain pre-employment screening consent forms from new hires and entering the consent forms directly into HireRight as well as on the Pre-employment screening tracking spreadsheet. Deadline to Apply: 07/21/2024 #J-18808-Ljbffr

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    Lexington, Kentucky, United States University of Kentucky Full time

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