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STEPS HR Customer Service Associate
2 months ago
Posting Details
Job Title STEPS HR Customer Service Associate
Requisition Number TE08499
Department Name 3J540:Employment
Work Location Lexington, KY
Salary Range $15-$17/hour
Type of Position Temporary
Position Time Status Full-Time
Required Education
Required Related Experience
Required License/Registration/Certification
Physical Requirements
Perform work in mostly a sedentary position, utilizing computer, keyboard, mouse and telephone the majority of the day. Occasionally standing or walking with objects up to 25lbs.
Shift
Work Shift
8:30am - 5pm (somewhat flexible)
Expected # of Hours Per Week
37.5
Job Summary
The STEPS HR Customer Service Associate contributes largely to the University of Kentucky Human Resources' customer service reputation through assisting applicants, new employees, and hiring departments in-person, as well as, through the UK jobs email and Employment Department customer support phone line. Specific core responsibilities include:
* Respectfully greet and assist all walk-in traffic, including individuals using our applicant computer lab.
* Promptly and enthusiastically answer phone calls and employment emails.
* Provide technical support to applicants and hiring department regarding the university applicant tracking.
* Effectively refer customers to appropriate area of Employment and/or escort through the appropriate front desk processes based on the customer's needs.
* Complete new hire paperwork, including federal Form I-9 Employment forms, with 100% accuracy.
* Ensure institutional compliance with background check state law by following established department protocols.
* Manually track various measures of customer related activity and use those measures to proactively plan for high volume periods.
* Promptly, accurately, and independently perform numerous administrative duties and actively contribute to the Employment team's goals (complete projects, serve on work groups, etc.).
* Obtain pre-employment screening consent forms from new hires and entering the consent forms directly into HireRight as well as on the Pre-employment screening tracking spreadsheet.
Skills / Knowledge / Abilities
Does this position have supervisory responsibilities? No
Preferred Education/Experience
Deadline to Apply 09/15/2024
Our University Community
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
