Customer Service/Warehouse Associate

3 weeks ago


Palm Springs, United States Animals Matter Full time

We're looking for a customer service/warehouse associate who is able and willing to work in the warehouse and the office Job Description We are looking for a customer-oriented service representative, who is willing to help pack and ship in the warehouse. Learning the products is key and extremely beneficial in understanding the questions customers will have, so working in the warehouse and helping when needed is a requirement. Must Love Dogs A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Skills Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree Job Type: Full-time Pay: $16.00 - $25.00 per hour Location: Palm Springs, CA 100% company paid PPO Healthcare Insurance Occasionally, we'll send you updates on new products but we mostly just send pictures of pups loving life #J-18808-Ljbffr



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