Assistant Service Manager

3 weeks ago

Kennewick, United States Freedom Powersports Full time

At Rattlesnake Harley Davidson, our success depends on providing the best customer service in the industry If you have a passion for riding, love providing an unparalleled experience to guests, and are wanting to make a valuable contribution in an exciting and growing company, ReadOn Rattlesnake Harley Davidson is a subsidiary of RumbleOn, the largest powersports retailer in America This provides our team members with unlimited resources and opportunity If you are a highly motivated Assistant Service Manager with strong leadership skills this could be the perfect fit Assistant Service Manager Responsibilities + Assist in managing and ensure success of all pertinent service department processes- appointments, retention, CSI, follow up, shop productivity, service upsell, hours per R/O, and more + Ensuring the timely turnaround for all vehicle repairs while simultaneously ensuring all safety standards are met + Effectively coach and train service department team members + Track the day-to-day performance, growth, and profitability of the service department + Build and maintain a loyal customer base by providing prompt, dependable, high-quality service to all customers + Maintain a list of all ROs and review daily for problems, deletions, and concerns + Handle customer concerns reasonably, showing empathy and a positive attitude to demonstrate our commitment to quality service + Any other duties deemed necessary for the overall success of the department and dealership as a whole + Maintain a positive working relationship with all departments and employees Requirements + Minimum of 3+ years of progressive experience within a powersports service department + Full understanding of operations within the service department + Highly organized with a strong sense of urgency + A strong focus and determination for superior CSI scores (Customer Service Focus) + Strong sales and management skills + Previous experience in developing and coaching a high-performance service team + High school diploma or equivalent + Valid driver's license and motorcycle endorsement, required + Mechanically competent + Excellent customer service and communication skills Benefits What RumbleOn/RideNow/Rattlesnake Harley Davidson Offers You: A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success Plus... + Excellent Healthcare Coverage, Dental, & Vision Insurance (we pay a generous portion of employee and dependent Medical insurance) + Life and disability insurance + Generous Vacation/PTO Plan + Employee discounts + Dedicated leadership team who supports and cares for employees + The opportunity for growth and a solid long-term career...we promote from within + Competitive Pay - Generous base plus commission pay plan allowing you to make a great living + Awesome company events...we work hard but play harder + And more… *All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*· IND02

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