Member Services Representative Manager

1 month ago

Farmington, United States Horizon Credit Union Full time
Monday thru Friday: 9:00am to 6:00pm

Job Details:
  • Weekends off - Every Saturday and Sunday off
  • Health Insurance Benefits - We offer a generous benefits package for all full-time employees, including paying for a large portion of benefits so you won't have to
  • Paid leave - Full time employees will receive vacation time and sick time accrual starting their second pay period of employment.
  • 401(k) retirement plans - New employees eligible for 401K package at the first of the month following one month of employment (must be at least 18 years of age).
Responsibilities:

Manages the department operations on a day-to-day basis and maintains an open line of communication with the VP of Member Experience on any pertinent items. Act as the secondary point of escalation for both teams, after the Call Center Lead and ITM Lead when unavailable, with member's needs, questions, and concerns. Ensure that all team members are receiving the correct training and or coaching to remain knowledgeable, so accurate information is being provided. Willing to develop team members in their knowledge and create an effective team to lead the credit union's front line of communication.

Ensures team members are following established policies and procedures and communicates any areas of concerns to the VP of Member Experience. Responsible for ensuring the services provided by team members via telephone, email, mail, fax and ITM is conducted within Horizon Credit Unions procedures or policies, and aids in lowering risk. Proactively seeks ways to improve the member experience and efficiencies. Responsible for utilizing Credit Union procedures and policies to solve member needs and will direct calls to other departments when necessary. Will proactively listen or use effective written communication to gain an in-depth understanding of the nature of any interaction and provide an accurate and efficient response. Maintains strong working knowledge of Credit Union's policies & procedures. Works with Human Resources for employment matters.

Qualifications:
  • High school graduate or equivalent
  • Excellent communication skills
  • Professional attitude
  • Honesty and Integrity
  • Some experience preferred but not required
  • Spanish speaking preferred but not required

  • Member Services Representative Manager

    3 weeks ago

    Farmington, Utah, United States Horizon Credit Union Full time

    Monday thru Friday: 9:00am to 6:00pmJob Details: Weekends off - Every Saturday and Sunday off Health Insurance Benefits - We offer a generous benefits package for all full-time employees, including paying for a large portion of benefits so you won't have to Paid leave - Full time employees will receive vacation time and sick time accrual starting their...

  • Member Service Representative for Dental Call

    2 weeks ago

    Farmington, United States Connecticut Dental Health Partnership Full time

    Connecticut Dental Health Partnership is looking for a highly motivated individual with a keen customer service acumen to help advance our mission of “Enabling all HUSKY Health members to achieve and maintain good oral health”. The Connecticut Dental Health Partnership (CTDHP) is a Connecticut program that coordinates the dental benefits for members of...

  • Member Service Representative Lead

    3 weeks ago

    Farmington, United States Horizon Credit Union Full time

    Full time, Monday through Friday - 8:45 am - 5:45 pm (Farmington Location)Job Details: Weekends off - Every Saturday and Sunday off! Health Insurance Benefits - We offer a generous benefits package for all full-time employees, including paying for a large portion of benefits so you won't have to! Paid leave - Full time employees will receive vacation time...

  • Member Service Representative Lead

    3 weeks ago

    Farmington, United States Horizon Credit Union Full time

    Job DescriptionJob DescriptionFull time, Monday through Friday - 8:45 am - 5:45 pm (Farmington Location)Job Details:Weekends off - Every Saturday and Sunday off!Health Insurance Benefits - We offer a generous benefits package for all full-time employees, including paying for a large portion of benefits so you won't have to! Paid leave - Full time...

  • Customer Service Representative

    4 weeks ago

    Farmington, United States Kelly Services, Inc. Full time

    Kelly is looking for a Customer Service Representative to work with the Spare Parts Team at a premier client in Farmington, CT. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community. S Customer Service, Customer Service Representative, Representative, Retail, Staffing, Service

  • Member Services Representative

    1 month ago

    Farmington, United States CHESS Full time

    Compensation: $15.75 per hour, Up to 29 hours per week Compensation Type: Non-Exempt Employment Type: Temporary (Fixed Term) Grade: NE04 Position Summary This position delivers exceptional customer service to all students, faculty, members and guests. The Service Desk Attendant is responsible for performing retail operations and providing a clean, safe, and...

  • Customer Service Representative

    2 weeks ago

    Farmington, United States Ace Controls Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeACE is the internationally recognized expert in the field of industrial damping technology. The company’s portfolio includes products for automation control, motion control and vibration control. We are searching for a Sales Customer Service Representative to receive, and process Sales Orders,...

  • On-Site Service Representative

    1 month ago

    Farmington, Michigan, United States Grainger Businesses Full time

    Work Location Type: Onsite As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to...

  • Customer Service Representative

    4 weeks ago

    Farmington, United States Call The Bee Full time

    **About us** Call The Bee is a small business in Farmington, CT. We are supportive, fast-paced and fun. Our work environment includes: - Modern office setting - Growth opportunities Customer Service Representative We are looking for a customer-oriented dispatcher, customer service representative, or CSR, will act as a liaison, provide product/services...

  • Patient Service Representative

    1 month ago

    Farmington, United States Midwest Dental Group Full time

    X Patient Service Representative Position in Farmington, NM **Patient Service Representative Position in Farmington, NM** **Full Time Regular - Posted 1 days ago** **Overview** **Patient Services Representative** **FULL TIME** Mountain Dental is now part of the Smile Brands family! Weve got the ideal job for you at the Mountain Dental office in...

  • Patient Services Representative

    2 months ago

    Farmington, United States Center For Advanced Reproductive Services Pc Full time

    This mature, professional individual is the first patient contact at the front desk. The Patient Services Representative (PSR) greets patients, signs patients in; acts as triage/receptionist for incoming patients and telephone calls; schedules patient appointments for new and established patients; obtains/ processes billing/insurance information. Through...

  • Customer Service Representative

    3 weeks ago

    Farmington, United States Stabilus Full time

    Job DescriptionJob DescriptionCustomer Service Representative ACE is the internationally recognized expert in the field of industrial damping technology. The company’s portfolio includes products for automation control, motion control and vibration control. We are searching for a Sales Customer Service Representative to receive, and process Sales Orders,...

  • Member Service Representative

    1 month ago

    Farmington, United States Horizon Credit Union Full time

    Job DescriptionJob DescriptionSpanish Speaking Required Job Details:Weekends off - Every Saturday and Sunday off!Paid leave - Part time employees will receive vacation time accrual starting their second pay period of employment. 401(k) retirement plans - New employees eligible for 401K package at the first of the month following one month of employment (must...

  • Member Service Representative

    4 weeks ago

    Farmington, United States Horizon Credit Union Full time

    Spanish Speaking Required Job Details: Weekends off - Every Saturday and Sunday off! Paid leave - Part time employees will receive vacation time accrual starting their second pay period of employment. 401(k) retirement plans - New employees eligible for 401K package at the first of the month following one month of employment (must be at least 18 years of...

  • Customer Service Representative Weekends

    1 month ago

    Farmington, United States Planet Fitness Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team!Please watch this video to get an understanding of the expectations of the job to ensure this is the right fit for you. Why you should join Planet Fitness:Great growth opportunities - we are a dynamic and growing companySet ScheduleMedical, Dental and Vision...

  • Customer Service Representative

    1 week ago

    Farmington, United States TEKsystems Full time

    Leading Healthcare consultant Company is hiring a Customer Service PRofessionals Avon, CT Contract-to Hire This role offers individuals the ability to work alongside one of the top-rated healthcare consulting companies in Connecticut This is a great opportunity to join an organization whose pillars of success are built on customer service, employee...

  • Customer Service Representative

    3 weeks ago

    Farmington, Michigan, United States Webhelp Full time

    Apply Now Job Title: Customer Service Representative (Travel Enthusiast) - On-Site Job Description The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services....

  • Player Services Representative

    1 month ago

    Farmington, Michigan, United States Delaware North at Finger Lakes Gaming & Racetrack Full time

    The Opportunity Delaware North Gaming is searching for a part-time Player Services Representative to join our team at Finger Lakes Gaming in Farmington, New York. As a Player Services Representative, you will be responsible for enrolling guests into the rewards program, answering guest questions with timely and accurate information, and assisting with all...

  • Customer Service Representative Weekends

    4 weeks ago

    Farmington, United States Planet Fitness Full time

    We are seeking a Customer Service Representative to join our team! Why you should join Planet Fitness:Great growth opportunities - we are a dynamic and growing company Set Schedule Medical, Dental and Vision insurance benefits (Full Time positions only) Following 120 days of active employment, you will be eligible for a .50 cent increase. This position has a...

  • Guest Service Representative

    1 month ago

    Farmington, United States Buffalo Lodging Associates Full time

    Hampton Inn & Suites Farmington, located at 301 Colt Hwy, Farmington CT is seeking a Full-Time Guest Service Representative to join their team! The Guest Service Representative is the face of the hotel and provides superior service to all guests. Scheduling flexibility is a must. Need to be able to regularly work AM and PM shifts, as well as have the...