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KERING EYEWEAR Customer Service Specialist
2 months ago
KERING EYEWEAR Customer Service Specialist page is loaded
KERING EYEWEAR Customer Service Specialist
Apply
locations
BRIDGEWATER
time type
Full time
posted on
Posted 3 Days Ago
job requisition id
R133733
Summary
Kering Eyewear is the one and only Luxury Eyewear company.
Kering Eyewear is part of the Kering Group, a global Luxury group that develops a series of renowned Houses in Fashion, Leather Goods and Jewelry.
Founded in 2014, Kering Eyewear is the most relevant player in the Luxury Eyewear market segment. The Company designs, develops and distributes eyewear for a complete and well-balanced portfolio of 14 brands, which includes the Proprietary brands LINDBERG, the undisputed design luxury Danish eyewear company, and Maui Jim, recognized for its outstanding lens technology and distinctive Hawaiian heritage, as well as the Houses brands Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, Chloé, Alexander McQueen, Montblanc, Dunhill, Alaïa, Zeal and Puma.
Job Description
We are currently seeking a Customer Service Specialist for our office in Bridgewater (NJ) who will be part of our Customer Operations Team.
Mission
Managing the order to cash flow of the allocated customer portfolio in a timely and accurate fashion Working along with the sales team on delivering customer service excellence
Ensuring compliance with sales business policies
How you will contribute
Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
Managing order flow from order acquisition to order entry in compliance with agreed trade terms
Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
Managing backorders ensuring a clean portfolio.
Managing goods returns in compliance with agreed trade terms
Acting as customer’s first point of contact in case of commercial, logistics, product claims
Supporting sales events such as Buying Days, brands/product presentations, customer’s onsite trainings, customer’s visits, etc. through active participation in both organizational preparation and execution
Issuing
sales/customer-related
reporting to the benefit of both sales team and customer
Implementing and enhancing customer service-related procedures, processes and systems
Participating to ad hoc sales-related activities and/or projects
Who you are
1-2 years of work experience in a B2B customer service environment preferred
Proven customer facing experience
Sales experience within a controlled environment of advantage
Experience with SAP implementation of advantage
2-4-year Degree in Business Management preferred
Good business knowledge of order-to-cash flows.
Working knowledge of Incoterms and customs rules.
Good working knowledge of Office Pack (Outlook, Excel, Power Point, Word).
Good knowledge of sales principles and methods
Fluent English and Spanish
Team player
Customer-oriented
Problem solving
Negotiation-oriented
Focus on results
Self-motivated
Passion and enthusiasm
Curious and innovative
Why working with us?
This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
Job Type
Regular
Start Date
2024-06-17
Schedule
Full time
Organization
Kering Eyewear USA Inc.
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KERING EYEWEAR Sales Support Specialist - French Speaking
locations
BRIDGEWATER
time type
Full time
posted on
Posted 18 Days Ago
A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin, Ginori 1735 as well as Kering Eyewear and Kering Beauté.
By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow’s Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination”. In 2022, Kering had over 47,000 employees and revenue of €20.4 billion.
Join us to shape the Luxury of tomorrow with us.
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