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Customer Service Associate

2 months ago

Bridgewater, United States Kelly Services Full time

At Kelly® Professional & Industrial, we’re passionate about helping you find a job that works for you.  We’re seeking a Customer Service Associate to work at a top client in Bridgewater, NJ.  With us, it’s all about finding the job that’s just right. 

The Customer Service Associate is responsible for supporting sales and distribution activities by providing superior customer service. The position will manage all OraPharma product orders, customer information requests along with order issues, supporting sales force and regional and corporate managers.
 

Hybrid with 3 days onsite and 2 remote
1 year contract assignment
Payrate - $26.00 per hour


What’s a typical day as a Customer Service Associate?  You’ll be:
Customer Order Management


Primary point of contact for internal and external customers (dental offices and reps)
Respond to and resolve standard customer inquiries and requests received via telephone, email, in a timely and efficient manner, including but not limited to:

Billing and Invoice requests (any pricing discrepancies)
Product and shipment information and/or complaints
Government, corporate and trade show orders
Marketing materials
Responsible for escalating inquiries and issues, logging all customer communication in CRm tool


Manage order processing via email, phone, and electronic system with accuracy for customers and field sales
Work with cross-functional teams, Finance, Sales, Marketing, IT
Work closely with Customer Service management to ensure smooth transition of order process, product launches and customer satisfaction


Compliance


Understand and follow all company policies
Assure all transactions are following terms, policies, and approval levels
Exercises sound judgment and discretion in routine decision to ensure accuracy and satisfaction
Works with departments to resolve disputes or issues
Accurately documents all account interactions and adjustments for internal and external audits
Meet minimum acceptable metrics for schedule adherence, call handling, order entry and status, and others as determined by management


This job might be an outstanding fit if you have the following qualification: 


High school diploma
Minimum of 4 years customer service experience in the orapharma, medical, or related field



Understanding of customer service operations
Excellent verbal and written communication skills
Proficiency with Microsoft office:Outlook, Word, Excel
Data entry and analysis skills


What happens next:
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry, even if this position doesn’t work out, you’re still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.  Helping you discover what’s next in your career is what we’re all about, so let’s get to work. 

Apply to be a Customer Service Associate today
 




As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.Get a complete career fit with Kelly®. You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.






About Kelly Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.
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