IT Operations Specialist

1 week ago


Paradise Valley, United States Cogir Senior Living Full time

Job Description

Job Description

THE COMPANY Join our dynamic team at COGIR Management USA, a subsidiary of Canada's COGIR Real Estate. Specializing in modern aging management, we operate 66 senior living communities across 10 states, encompassing over 7,500 units. Since our inception in 2018, we have seen robust growth through strategic acquisitions, including the notable Cadence Senior Living. Our goal is to further expand across the United States, building on our reputation as a national leader in senior housing. We are dedicated to delivering unparalleled care and amenities, fostering a thriving environment for both residents and team members. Our culture is anchored in Human Focus, Creativity, and Excellence, and we are committed to continual improvement in the senior living industry. THE POSITION The IT Operations Specialist is responsible for managing and supporting M365 users and third-party SaaS systems and providing overall infrastructure support. This role ensures the effective implementation and maintenance of the organization's IT internal controls and contributes to optimizing IT operations. RESPONSIBILITIES Microsoft M365 Management: Monitor, maintain, and support Microsoft M365, including creating accounts, distribution lists, and user groups. Regularly update access systems by disabling inactive accounts, adjusting existing accounts based on staffing changes, and creating new hire credentials. SaaS Systems Administration: Establish and maintain security user groups and internal controls in third-party SaaS systems, including Yardi, DSSI, RingCentral, and other related accounts. Create and manage accounts for third-party SaaS systems. Act as Tier 1 support for SaaS systems, handling issues and escalating when necessary. IT Asset Management: Manage software licenses, conduct software audits, and maintain hardware inventories. Manage mobile devices and users. Procure new hardware as needed. Project Management: Oversee the implementation of new user groups and related IT projects. Provide technical support and training for staff on applications and systems. Technical Support: Serve as an initial point of contact for system support and maintenance. Provide Remote Desktop support as needed. Coordinate with IT teams and vendors to troubleshoot and escalate system-related issues. Compliance and Documentation: Document, review, and modify policies and procedures related to user access and internal controls. Complete required SOX audit documentation. Complete special projects and ad hoc assignments as requested. Risk Management: Identify opportunities for cost savings and assess company risks associated with IT support and internal compliance. CANDIDATE QUALIFICATIONS and EXPERIENCE Two years of experience in enterprise user management. Familiarity with user management for SaaS-based software systems. Strong experience with Microsoft M365 platforms. Intermediate knowledge of SOX compliance concerning user access. Excellent written and oral communication skills. Exceptionally self-motivated and directed. Superior organizational skills and attention to detail. Exceptional service orientation and interpersonal skills. Ability to present ideas in business-friendly and user-friendly language. Strong analytical, evaluative, and problem-solving abilities. Understanding of computer systems characteristics, features, and integration capabilities. Basic project management skills. Ability to set and manage priorities judiciously. WORK SETTING In-person, Monday to Friday. Corporate Office in Scottsdale, AZ. Must be able to travel up to 15% of the time. Apply today and become part of the Cogir Family

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