Customer Service Representative

3 weeks ago


Cinnaminson Twp, United States EMSL Analytical Full time

EMSL is seeking a Customer Service Representative for its Cinnaminson, NJ location. This role will entail interacting with customers via phone and/or email to address their concerns, answer their questions and assist them with their needs. This role is 5 days in the office on-site. Responsibilities include but are not limited to: Receives high volume incoming emails and telephone calls Navigates and directs emails and calls to appropriate department Serves as a customer advocate by handling internal and external inquiries Handles account discrepancies and account corrections for the clients Resolves client issues with Sales and Accounting department to ensure customer satisfaction Acts as a liaison between client and company (client advocate) Provides Internet support by providing web site navigation updates and maintains client databases Makes corrections and/or updates to customer accounts Assists with other departments when needed Requirements: High School Diploma or Equivalent Preferred Associates degree in Business, Sciences, or Arts and/or two to three years of direct customer service experience Previous work experience in a commercial or environmental lab is a plus Multi-line experience Experience with high volume of calls on a daily basis Excellent communication skills and phone etiquette Ability to multi-task and work in fast paced environment Organization skills Proficient in MS Office Attention to detail Available Shift: Monday to Friday 8:30 a.m. to 5:00 p.m. EMSL offers full time benefits: Medical, Dental, 401(k), FSA, Voluntary Benefits, Life Insurance, Paid Holidays, & PTO. To find out more about EMSL Analytical, Inc. please visit our website at: www.emsl.com EOE including Veterans and Disabled #J-18808-Ljbffr



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