Customer Service Representative
4 weeks ago
Looking for a new opportunity? Southern Air of Baton Rouge is seeking customer service-oriented individuals to join our fast-paced and dynamic team as Customer Service Representatives/Dispatchers. In this role, you will be responsible for providing exceptional customer service and efficient dispatching for our AC, heating, and plumbing services.
What you will do:
- Answer incoming customer calls and assist with inquiries and service requests
- Dispatch service technicians to customer locations
- Schedule appointments and maintain the service calendar
- Coordinate with other departments to ensure timely and efficient service delivery
- Resolve customer complaints or escalate them to the appropriate channels
- Maintain accurate and up-to-date customer records and service documentation
- Provide exceptional customer service and ensure customer satisfaction
Who you are:
- Previous customer service or dispatching experience preferred
- Excellent interpersonal and communication skills
- Ability to multitask and work in a fast-paced environment
- Strong attention to detail and problem-solving skills
- Proficient in using customer service and dispatching software
- Ability to remain calm under pressure and handle customer complaints professionally
- Flexible availability to work evenings, weekends, and holidays
- Familiarity with AC, heating, or plumbing systems is a plus
Who we are:
We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).
We are an Equal Employment Opportunity Employer
Benefits:
- Matching 401(k)
- Health Insurance
- Dental and Vision Insurance
- Life and Disability Insurance
- Paid Time Off
- Ongoing Training and Development
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