Customer Service Representative

2 weeks ago

Dublin, United States Penzone Salons Full time
GUEST EXPERT - GUEST EXPERIENCE CALL CENTER

Location: Dublin, OH

Improve lives from the outside in. Join our team + enjoy $10 haircuts, $20 massage, 40% off salon + spa products, growth opportunity + oh, so much more - best.job.ever.

You're the first welcoming hello from PENZONE Salons + Spas to our guests. You'll work from our Innovation Office to elevate guest experience on a daily basis.

Job Duties:
  • Answering phone calls for all salon locations; booking, canceling + confirming appointments; directing guests to appropriate departments when needed; must be familiar with all salon services in order to answer questions from guests; filling out paperwork for gift certificates, standing appointments, packages, and bridal parties.
  • Position requires strong interaction with all salon personnel, handling or referring customer complaints and concerns in a tactful, professional manner.
  • Performing other duties as assigned.
Job Requirements:
  • Position requires a self-motivated, detail-oriented and organized person.
  • Candidate must possess superior customer service skills, and excellent verbal and written skills.
  • Must have the ability to listen, be patient, troubleshoot issues, and be able to multitask, and work under pressure.
  • Candidate must possess basic math skills and have working knowledge of computers.
  • The successful candidate must be able to work a flexible schedule that includes evenings and weekends.
  • Candidate must be flexible with schedule to ensure appropriate coverage levels of the information center.
  • Previous customer service experience preferred.
  • Looking for part-time with weekday evening availability - position is onsite at BASE ONE
Perks:
  • Great entry level position or part-time work
  • $10-$20 Salon + Spa services
  • 40% off Salon + Spa products

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