EMS Communications Lead Dispatcher

4 weeks ago

West Columbia, United States CareerBuilder Full time

Inspire health. Serve with compassion. Be the difference.
Job Summary
The Senior dispatcher performs daily oversight and work coordination within the Ambulance Services Communications Department. This position is responsible for maintaining operational fluidity and readiness for EMS Dispatch fleet management. This includes, at the direction of - or in conjunction with the department Supervisor, monitoring and executing day-to-day operations including all aspects of call taking/dispatcher roles, limited oversight of employees (without disciplinary authority), decision-making, coordination, and QA/QI review and reporting. The employee must be knowledgeable and compliant with Prisma Healths values of compassion, dignity, excellence, integrity, and teamwork.

Accountabilities
Monitor and coordinate all aspects of departmental functions within the Dispatch Center

- 70%

Work directly with interdepartmental employees to facilitate efficient patient movement.

5%

Perform scheduled Quality Assurance reviews and any other assigned quality initiatives

- 10%

Make sound decisions on behalf of departmental operations based on guidelines, policies, and practices that are outlined by Leadership when required

10%

Operate as a call taker or dispatcher as needed for fill in for open, un-filled positions.

5%

Supervisory/Management Responsibilities
This is a non-management job that will report to a supervisor, manager, director, or executive.
Minimum Requirements
High School Diploma or equivalent

2 years -

EMD Certified, PST Certified

Required Certifications, Registrations, Licenses
Association of Public-Safety Communications Officials (APCO)

:
APCO,

Emergency Medical Dispatch (EMD)

APCO, Public Safety Telecommunicator (PST)

Knowledge, Skills or Abilities
Knowledge of office equipment (fax/copier)

Basic Computer Skills

Proficient computer skills in word processing and spreadsheets

Proficient in Office 365 (Outlook, Word, Excel, PowerPoint).

Knowledge of CAD system user operations

Data Entry Skills

Personnel Management - preferred

Color Vision - preferred

Work Shift
Variable (United States of America)

Location
Oconee Medical Campus

Facility
1024 Prisma Health EMS

Department
10247256 Ambulance Services Share your talent with us Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

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