District Manager

2 weeks ago


Springfield, United States Wings Over Full time
Now Serving These Benefits:

  • An energetic, collaborative, and positive work environment
  • 3 weeks PTO
  • $50 monthly wellness credit
  • $1,000 annual education credit
  • $500 work-from-home credit
  • Medical, dental, and vision
  • 401(k) with employer match
  • Weekly 1-on-1s
The Opportunity:

Wings Over is seeking a District Manager based in the Springfield, MA area. As a District Manager, you will lead a team focused on operational excellence in your designated restaurants.

Key deliverables for this position include:
  • Operationally sound stores with good financials and thriving Wings Over culture
  • Positive impact on corporate and in-store teams
  • A growing pipeline of leadership talent
  • Personable development and continuous improvement
Day in the Life: (includes, but not limited to)
  • In-store 4-5 days per week, alternating locations as needed
  • Training, coaching, and inspiring all designate locations to deliver exceptional guest experiences and high-quality food ensuring a commitment to Wings Over's standards
  • Develop store leadership at all levels of store operations through store visits, one-on-ones, development plans, goal setting and coaching
  • Use weekly store syncs to set short-term goals and drive the success of identified long-term goals
  • Build a pipeline of leadership talent to fuel growth and engagement
  • Hit the road to fill in leadership gaps as needed
  • Support new store openings in recruiting, hiring, training staff, and launching new locations, both corporate and franchise
  • Take lead on in-store rollouts of new initiatives, procedures, and promotions to include testing, giving feedback, and continued execution
  • Serve as liaison between store leadership and corporate headquarters
  • Deliver a balanced P&L across designated locations, with primary focus on top-line sales, productivity, and production management
  • Drive top-line sales and continuous performance improvement focusing on leading indicators and established key metrics. Must be balanced in the approach of focusing on people, financial, and guest experience metrics equally
  • 50-75% travel as needed to accomplish all tasks
  • Other related duties as assigned
What You Bring To The Table:
  • 5+ years of restaurant supervisory experience with 2+ years in QSR
  • 1+ years leading multi-unit stores and managing GMs, or leading a high-volume single unit with 50+ employees
  • Experience managing remotely and traveling for work
  • History of developing talent
  • Demonstrated management of applicable restaurant regulatory areas, including employee safety; ServSafe; wage + hour; immigration; food safety
  • A sophisticated understanding of restaurant cost and controls
  • Strong remote and in-person communication skills
  • Obsessive attention to detail
  • Love for learning, teaching, coaching, and developing
  • A disciplined approach to enforcing accountability in stores
  • A disciplined approach to priority setting with the ability to identify the root cause of store operations and people opportunities, and move quickly to improve performance
  • Availability to travel to support surrounding corporate and franchise locations
  • Self-motivated, action oriented, positive and humble attitude, high level of integrity
  • Valid driver's license and insurance
  • Legal US work authorization


Fly With Us:

For over 20 years, Wings Over has served the best crispy chicken wings and hand-breaded tenders. Join us on our journey to create gold standard experiences that leave everyone happier than before they interacted with us.

Wings Over is an Equal Opportunity Employer.
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