Associate Systems Support Specialist

2 weeks ago


Chicago, United States Calamos Asset Management Full time

** Associate Systems Support Specialist** **Job Category****:** Information Technology

**Requisition Number****:** ASSOC001200

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**Job Details** **Description** ****Primary Responsibilities:**** **** *

**Receives and accurately records details of problems called into the Help Desk to include status and resolutions to problems** * Primary contact for all hardware and software inventory * Primary contact for all audio-visual needs * Mobile device management * Handles PC setups and configurations in a timely manner * Documents nonstandard configurations and installation instructions * Installs desktop computer hardware and software including upgrades * Identifies and resolves vulnerabilities on computers and other network nodes * Troubleshoots standard and nonstandard desktop hardware problems and coordinates the repair with the appropriate vendor * Handles support for all internal/remote users and ensures they have the proper PC set up and functionality to do their jobs * Communicates with System Support Specialists and the Help Desk Manager regarding the status of projects; escalates any issues to the manager * Provides afterhours support & 24x7 coverage for both the helpdesk * Performs daily batch processing tasks * Performs related duties as assigned **** ****Preferred Qualifications:**** *

**College degree in progress** * Must be detail oriented * A+ certification preferred * 1 - 3 years of PC troubleshooting experience * Must have a good knowledge and understanding of computer hardware and software environments and related systems * Must be able to interact effectively with end users * Advanced PC skills in Microsoft Windows and Office required * PowerShell scripting is preferred, but not required **Qualifications** **Skills** **Behaviors** **:** **Motivations** **:** **Education** **Experience** **Licenses & Certifications**

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