Current jobs related to Fraud Recovery Specialist - Phoenix - Upgrade, Inc.

  • Fraud Operations Specialist

    1 day ago

    Phoenix, United States Upgrade, Inc. Full time

    Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $31 billion in...

  • Fraud Operations Specialist

    4 weeks ago

    Phoenix, United States Upgrade, Inc. Full time

    Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $31 billion in...

  • Fraud Operations Specialist

    1 week ago

    Phoenix, United States Upgrade, Inc. Full time

    Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $31 billion in...

  • Fraud Operations Specialist

    4 weeks ago

    Phoenix, United States Upgrade, Inc. Full time

    Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $31 billion in...

  • Fraud Operations Specialist

    2 weeks ago

    Phoenix, Arizona, United States Upgrade, Inc. Full time

    About Upgrade, Inc.: Upgrade is a leading fintech organization that offers accessible and responsible credit solutions, mobile banking, and payment services to everyday consumers. We were recognized as the fastest growing company in the Americas last year by the Financial Times, and our Upgrade Card has been the fastest growing credit card in the United...

  • Fraud Operations Specialist

    22 hours ago

    Phoenix, Arizona, United States Upgrade, Inc. Full time

    About the RoleThe Fraud Operations Specialist plays a critical role in ensuring the integrity of Upgrade, Inc.'s financial systems and protecting its customers from fraudulent activities. This position requires a high level of attention to detail, strong analytical skills, and the ability to work effectively in a fast-paced environment.Key...

  • Fraud Prevention Specialist

    2 weeks ago

    Phoenix, Arizona, United States Upgrade, Inc. Full time

    Company Overview:Upgrade, Inc. is a leading fintech organization dedicated to offering accessible and responsible credit, mobile banking, and payment solutions to everyday consumers. We have experienced remarkable growth, being recognized as the fastest growing company in the Americas last year by the Financial Times. Our flagship product, Upgrade Card, has...

  • Fraud Operations Specialist

    2 weeks ago

    Phoenix, Arizona, United States Upgrade, Inc. Full time

    About Upgrade, Inc.: Upgrade is a leading fintech organization dedicated to offering accessible and responsible credit, mobile banking, and payment solutions to everyday consumers. Recognized as the fastest growing company in the Americas last year by the Financial Times, Upgrade Card has also been acknowledged as the fastest growing credit card in America...

  • Fraud Specialist

    2 months ago

    Phoenix, Arizona, United States Prosper Full time

    The RoleProsper is seeking smart, energetic professionals to join our Fraud Team. We are rapidly growing our business and are seeking an individual to help build a best-in-class fraud process. Must be extremely detail oriented.What's In It For YouBase hourly rate starting at $20 per hour + annual bonusHybrid work schedule –Two days (W/TH) a week in...

  • Fraud Investigations Specialist

    3 days ago

    Phoenix, Arizona, United States Upgrade, Inc. Full time

    About the RoleUpgrade, Inc. is seeking a highly skilled Fraud Investigations Analyst to join our team in Phoenix. As a key member of our Fraud Investigations and Operations Department, you will play a critical role in reviewing incoming Identity theft claims, account take over claims, and evaluating consumer relationships for potential risk.Key...

  • Senior Fraud Investigation Analyst

    2 weeks ago

    Phoenix, United States Western Alliance Bank Full time

    Job Title: Senior Fraud Investigation Analyst Location: CityScape What you'll do: The Senior Fraud Investigations Analyst role is responsible for assisting with fraud concerns for Commercial and Consumer deposit accounts with a primary focus on consumer accounts. The analyst will work with all types of fraud which impact accounts, assist Sr. Fraud...

  • Fraud Prevention and Detection Specialist- Intermediate

    3 weeks ago

    Phoenix, United States USAA Full time

    Why USAA?Let’s do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and...

  • Fraud Prevention Operations Associate

    2 weeks ago

    Phoenix, Arizona, United States Upgrade, Inc. Full time

    Company Overview:Upgrade is a financial technology firm dedicated to offering accessible and responsible credit, mobile banking, and payment solutions to everyday consumers. We have achieved remarkable growth, being recognized as the fastest growing company in the Americas last year by the Financial Times, with our Upgrade Card also leading as the fastest...

  • Fraud Prevention and Detection Training Lead

    3 weeks ago

    Phoenix, United States USAA Full time

    Why USAA?Let’s do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and...

  • Fraud Risk Assessment Specialist

    1 week ago

    Phoenix, Arizona, United States Upgrade, Inc. Full time

    About Upgrade, Inc.:Upgrade is a financial technology firm dedicated to offering accessible and responsible credit, mobile banking, and payment solutions to everyday consumers. Recognized as the fastest growing company in the Americas by the Financial Times, Upgrade Card has also been acknowledged as the fastest growing credit card in the United States for...

  • Fraud Prevention Policy, Lead

    3 weeks ago

    PHOENIX, United States USAA Full time

    Why USAA?Let’s do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and...

  • Recovery Support Specialist

    1 week ago

    Phoenix, Arizona, United States Alcoholism & Addiction Assistance A Full time

    Job OverviewAre you interested in a career in behavioral health? If you have a passion for assisting others and are eager to gain experience in this rewarding field, we invite you to consider a position as a Recovery Support Specialist.Key Responsibilities:Provide transportation for clients to and from treatment facilities.Observe and support clients during...

  • Non-Card Fraud Strategy Specialist

    2 weeks ago

    Phoenix, Arizona, United States City National Bank Full time

    FRAUD STRATEGY ANALYST 1LOD WHAT IS THE OPPORTUNITY? The Non-Card Fraud Strategy Analyst plays a crucial role in the Bank's initiatives aimed at fraud prevention and risk management. This position is essential for identifying and reducing both the Bank's and our clients' vulnerabilities to potential fraudulent activities. The Analyst collaborates closely...

  • Debt Recovery Specialist

    12 hours ago

    Phoenix, Arizona, United States Yoh, A Day & Zimmermann Company Full time

    Job SummaryYoh, A Day & Zimmermann Company is seeking a skilled Debt Recovery Specialist to join our team. As a Debt Recovery Specialist, you will be responsible for contacting debtors, negotiating payment arrangements, and ensuring compliance with relevant laws and regulations.Key ResponsibilitiesContacting Debtors: Reach out to individuals or businesses...

  • Fraud Prevention Policy Governance Lead

    2 weeks ago

    PHOENIX, United States USAA Full time

    Why USAA?Job Description SummaryLet’s do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a...

Fraud Recovery Specialist

2 months ago

Phoenix, United States Upgrade, Inc. Full time

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $25 billion in affordable and responsible credit to our 2.7M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a "Best Place to Work in the Bay Area" three years in a row, "Top Companies to work for in Arizona" and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.

About The Role:

We're looking for a Fraud Recovery Specialist who is responsible for mitigating and recovering potential losses for Upgrade. As a Fraud Recovery Specialist, you will be working closely with customers, partner banks, merchants, and payment processors to file disputes and recover funds.

What You'll Do:

  • Review and triage accounts for suspicious activity and handle most aspects of the dispute lifecycle
  • Apply analytical problem-solving skills to accurately identify issues and determining the best course of action
  • Work closely with our partner bank to file disputes and recover fraud losses
  • Identify new and emerging fraud trends and escalate findings to Management
  • Understand the risks of AML and fraud typologies that are presented by Upgrade's product offerings and services, including its loan and deposit products
  • Work cross functionally with multiple departments
  • Become an expert on our product and processes
  • Bring a flexible mindset - you will be required to adopt to changing policy and procedures on a constant basis while maintaining a high quality to your work
  • Provide exceptional external and internal customer service
  • Meet or exceed production, quality, and customer service goals
  • Punctual and consistent attendance is required. Must be available for overtime, holidays or weekend hours as needed
  • Perform other related duties as needed
What We Look For:
  • 1+ years experience in the banking, financial services, or a related industry
  • Excellent verbal and written communication skills
  • Excellent grammar and punctuation
  • Ability to identify process improvements and make recommendations
  • Strong problem solving and analytical skills
  • Ability to thrive in a changing and fast-paced environment
  • Proficient with Excel, Word, and Outlook
  • Knowledge of Slack or other communication tools
Nice to Have:
  • BA/BS or higher in related field
  • Knowledge of Zendesk or other CRM applications
What We Offer You:
  • Competitive salary and stock option plan
  • 100% paid coverage of medical, dental and vision insurance
  • Flexible PTO
  • Opportunities for professional growth and development
  • Paid parental leave
  • Health & wellness initiatives

#LI-Onsite

For California residents: Upgrade's CaliforniaNotice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.