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Call Center Agent I
2 months ago
Call Center Agent I
Job Number: 351711
Category: Other
Description: #NowHiring #CallCenterAgent
Job Title: Call Center Agent I
Contract: 12 Months
Belcan is a leading provider of professional IT, Engineering, Workforce Solutions and staffing in the United States, Canada, UK, Europe, and India.
A Call Center Agent I job in Galesburg, MI is currently available through Belcan. In this role you will Answer incoming calls and respond to customer inquiries and concerns promptly and professionally. If you are interested in this role, Apply Today
Job Description:
Provide customer support and assistance via telephone, email, or chat, addressing inquiries, resolving issues, and ensuring customer satisfaction.
Functions:
Answer incoming calls and respond to customer inquiries and concerns promptly and professionally
Provide accurate information about products, services, and company policies
Assist customers with placing orders, processing returns, and resolving billing issues
Document customer interactions, transactions, and complaints accurately in the system
Follow up with customers to ensure resolution of issues and satisfaction with the resolution
Escalate complex or unresolved issues to appropriate departments or supervisors
Adhere to call center scripts, guidelines, and performance metrics, such as call duration and resolution rate
Continuously strive to improve customer service skills and knowledge of products and services
Required Qualifications:
High school diploma or equivalent
1-3 years of experience in customer service or call center roles
Excellent verbal communication skills and phone etiquette
Ability to navigate computer systems and use call center software effectively
Strong problem-solving skills and ability to remain calm under pressure
Empathy and patience in dealing with customers' concerns and complaints
Flexibility to work in a fast-paced environment and adapt to changing priorities
Willingness to work flexible hours, including evenings, weekends, and holidays
Preferred Skills:
Experience with CRM software (e.g., Salesforce, Zendesk)
Knowledge of basic sales techniques and upselling/cross-selling strategies
Bilingual proficiency in languages commonly spoken by customers
Certification in customer service or call center operations
Location: Galesburg, MI
Zip Code: 49053
Keyword"s: #Galesburgjobs; #CallCenterAgentjobs;
Start Date: Right Away
#ZR
If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com
EOE/F/M/D/V
Location: Galesburg , MI
Minimum Experience (yrs): 1+
Required Education: Not Specified
Benefits:
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