Call Center Representative Inbound

2 weeks ago

Galesburg, United States Spherion Full time

Are you a customer service superstar ready to take your skills to the next level? Do you thrive in a fast-paced environment and love the satisfaction of making someone's day better? We're looking for YOU to join our team as a Customer Support Specialist

Responsibilities:
Be the friendly voice on the other end of the line, answering calls and providing top-notch assistance via email, chat, or phone.
Offer customers accurate, up-to-date info about our amazing products, services, and policies.
Help with placing orders, processing returns, and resolving billing issues.
Keep detailed records of customer interactions in our system, ensuring no detail is missed.
Follow up with customers to make sure their issue is resolved and they leave satisfied.
Escalate more complex situations to supervisors or other departments when needed.
Stick to call center guidelines, scripts, and performance metrics to keep our customers happy.
Continuously improve your service skills and product knowledge to become the ultimate customer service expert.

Working hours: 8:00 AM - 5:00 PM (Various Shifts Available)

Skills:
High school diploma or equivalent.
1-3 years of experience in customer service or call centers.
Excellent communication skills with strong phone etiquette.
Comfortable navigating computer systems and call center software.
Quick problem-solving abilities and a calm demeanor under pressure.
Empathy, patience, and the ability to handle customer concerns effectively.
Flexibility to adapt in a fast-paced environment with changing priorities.
Willingness to work flexible hours, including evenings, weekends, and holidays if needed.

Education:
High School

Experience:
1-4 years

Qualifications:
NA

Bonus Points For:

Experience with CRM tools like Salesforce or Zendesk.
Knowledge of sales techniques to upsell or cross-sell.
Bilingual skills.
Certification in customer service or call center operations.
Shift Details:

Monday to Friday, 8 AM to 4:30 PM (but stay flexible Shifts may vary between 8:30 AM to 5 PM, and occasionally 9:30 AM to 6 PM or 10:30 AM to 7 PM. We?ll post the schedule a month ahead via Teams)
Overtime is available but not required.
Why Join Us?

A fun, energetic team environment where your contributions truly make a difference.
Opportunities for growth and development in a fast-moving company.
Apply today and start making a real impact in customer service

Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

key responsibilities

Be the friendly voice on the other end of the line, answering calls and providing top-notch assistance via email, chat, or phone.Offer customers accurate, up-to-date info about our amazing products, services, and policies.Help with placing orders, processing returns, and resolving billing issues.Keep detailed records of customer interactions in our system, ensuring no detail is missed.Follow up with customers to make sure their issue is resolved and they leave satisfied.Escalate more complex situations to supervisors or other departments when needed.Stick to call center guidelines, scripts, and performance metrics to keep our customers happy.Continuously improve your service skills and product knowledge to become the ultimate customer service expert.

experience

1-4 years

skills

High school diploma or equivalent.1-3 years of experience in customer service or call centers.Excellent communication skills with strong phone etiquette.Comfortable navigating computer systems and call center software.Quick problem-solving abilities and a calm demeanor under pressure.Empathy, patience, and the ability to handle customer concerns effectively.Flexibility to adapt in a fast-paced environment with changing priorities.Willingness to work flexible hours, including evenings, weekends, and holidays if needed.

qualifications

NA

education

High School

  • Call Center Representative Inbound

    1 month ago

    Galesburg, United States Spherion Full time

    Are you a customer service superstar ready to take your skills to the next level? Do you thrive in a fast-paced environment and love the satisfaction of making someone's day better? We're looking for YOU to join our team as a Customer Support Specialist!Responsibilities:Be the friendly voice on the other end of the line, answering calls and providing...

  • Call Center Representative

    4 weeks ago

    Galesburg, Michigan, United States Belcan Full time

    Job Title: Call Center Agent IJob Summary:We are seeking a highly skilled Call Center Agent I to join our team at Belcan. As a Call Center Agent I, you will be responsible for providing exceptional customer service and support to our clients. You will be the primary point of contact for customers, handling inquiries, resolving issues, and providing solutions...

  • Call Center Agent I

    2 weeks ago

    Galesburg, United States Axelon Full time

    Job Title: Call Center Agent I Galesburg, MI. 1st Shift. Shift hours: 8am to 4:30pm - consistent weekly schedule but need to be flexible with the shifts and they use Teams and the schedule is posted a month in advance Need to be flexible with working different hours 8am to 4:30pm or 8:30 to 5pm or Rare (9:30am to 6pm or 10:30am to 7pm ) Working Days:...

  • US-Call Center Agent I

    1 month ago

    Galesburg, United States Global Technical Talent Full time

    REQ NOTES: 1 Opening remains and the other opening filled with a payroll candidate. MAX Bill Rate: Pay Rate: ***-*** Shift: 1 Shift hours: 8am to 4:30pm - consistent weekly schedule but need to be flexible with the shifts and they use Teams and the schedule is posted a month in advance Need to be flexible with working different hours 8am to 4:30pm or 8:30...

  • Fitness Center Representative

    3 weeks ago

    Galesburg, Illinois, United States Planet Fitness Full time

    Job SummaryThe Member Services Representative will be responsible for delivering exceptional customer experiences to Planet Fitness members, prospective members, and guests.Key ResponsibilitiesProvide top-notch customer service, ensuring a positive experience for all members and guests.Manage front desk activities, including answering phones, checking...

  • Fitness Center Representative

    3 weeks ago

    Galesburg, Illinois, United States Planet Fitness - Midwest Management Group Full time

    Job SummaryThe Member Services Representative will be responsible for delivering exceptional customer experiences to Planet Fitness members, prospective members, and guests.Key ResponsibilitiesCustomer Service: Provide a superior level of customer service to members, prospective members, and guests, ensuring a positive experience.Front Desk Operations:...

  • Customer Service Representative

    2 weeks ago

    Galesburg, Michigan, United States Global Technical Talent Full time

    Job Title: Call Center Agent IJob Summary: We are seeking a highly skilled and customer-focused Call Center Agent I to join our team at Global Technical Talent. As a Call Center Agent I, you will be responsible for providing exceptional customer service and support to our clients via phone, email, or chat.Key Responsibilities:Provide timely and effective...

  • Customer Service Representative

    2 weeks ago

    Galesburg, Illinois, United States Axelon Full time

    Job Title: Call Center Agent IGalesburg, MI.1st Shift.Shift hours: 8am to 4:30pm - consistent weekly schedule but need to be flexible with the shifts and they use Teams and the schedule is posted a month in advanceNeed to be flexible with working different hours 8am to 4:30pm or 8:30 to 5pm or Rare (9:30am to 6pm or 10:30am to 7pm )Working Days: Monday...

  • Patient Care Specialist

    3 weeks ago

    Galesburg, Illinois, United States FRESENIUS MEDICAL CENTER Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Care Technician to join our team at Fresenius Medical Care North America. As a Patient Care Technician, you will play a vital role in providing exceptional patient care and support to our patients undergoing dialysis treatment.Key ResponsibilitiesProvide direct patient care, including vital...

  • Endocrinologist in Galesburg, Illinois

    3 days ago

    Galesburg, United States OSF HealthCare St. Mary Medical Center: Galesburg Full time

    Overview JOB SPECIFICS: OSF Medical Group, part of OSF HealthCare, seeks a board certified/board eligible endocrinologist to join two APPs, one Certified Diabetic Educator, and one Certified Dietitian. Well established/high volume practice Outpatient practice with no call Call coverage provided by primary care after-hours call center Clinic hours...

  • Family Medicine or IM/Peds Physician in Galesburg, Illinois

    3 days ago

    Galesburg, United States OSF HealthCare St. Mary Medical Center: Galesburg Full time

    Overview JOB SPECIFICS: Excellent work/life balance practice seeks Family Medicine or IM/Peds physician, BC/BE. Outpatient only practice supported by hospitalist service. Call is 1:12, outpatient call only. In addition, after hours, the OSF After-Hours Nurse Triage Center will take first call. Join 3 physicians and 7 advanced practice providers in a...

  • Pharmacy Service Representative

    1 month ago

    Galesburg, Illinois, United States Walgreens Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our team at Walgreens. As a key member of our pharmacy team, you will be responsible for delivering exceptional customer service, processing prescriptions, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide exceptional...

  • Internal Medicine Physician in Galesburg, Illinois

    3 days ago

    Galesburg, United States OSF HealthCare St. Mary Medical Center: Galesburg Full time

    Overview JOB SPECIFICS: Excellent work/life balance practice seeks Internal Medicine physician, BC/BE. Outpatient only practice supported by hospitalist service. Outpatient call only. In addition, after hours, the OSF After-Hours Nurse Triage Center will take first call. Join 4 physicians and 3 APP's  Clinic hours are Mon-Fri, 8:00am – 5:00pm H1B...

  • Travel Nurse RN Position

    4 days ago

    Galesburg, Illinois, United States Travel Nurse Source Full time

    About the PositionWe are seeking a qualified Stepdown RN to join our team at Titan Medical Group in Galesburg, IL. This 13-week assignment offers a unique opportunity to work with a reputable healthcare organization and gain valuable experience in a fast-paced environment.Job DetailsLocation: Galesburg, ILAssignment Length: 13 weeksMinimum Years of...

  • Pulmonary Specialist

    1 week ago

    Galesburg, Illinois, United States OSF HR Team Full time

    {"title": "Pulmonary Physician Opportunity", "content": "Pulmonary Physician OpportunityOSF Medical Group, part of OSF HealthCare, is seeking a skilled Pulmonary Physician to join their team in Galesburg. This is a 100% outpatient opportunity, allowing for a great work-life balance.Key Highlights:Collaborate with a team of experienced providers in a...

  • OB/GYN Physician in Galesburg, IL

    3 days ago

    Galesburg, United States OSF HealthCare St. Mary Medical Center: Galesburg Full time

    Overview JOB SPECIFICS We are seeking an Obstetrics & Gynecology Physician to join a growing, robust team of OB/GYN, FMOB, Midwife and APRN providers OSF Medical Group OB/GYN Providers perform approximately 800 deliveries a year, serving Galesburg, IL and the surrounding Western Illinois area Clinic is conveniently located on the campus of OSF Saint...

  • Travel Nurse RN Position

    2 weeks ago

    Galesburg, Illinois, United States Travel Nurse Source Full time

    Travel Nurse RN Job OpportunityWe are working with Titan Medical Group to find a qualified Stepdown RN for a 13-week assignment in Illinois. As a travel nurse, you will have the opportunity to work in a new environment, gain new experiences, and enhance your skills.About the PositionJob Type: TravelerShift: Night (3x12)Certifications: ACLS/BCLS/BLSTitan...

  • Pulmonary Medicine Specialist

    2 months ago

    Galesburg, Illinois, United States OSF HealthCare Full time

    Position: Pulmonary Medicine Specialist at OSF HealthCareCompany Overview: OSF HealthCare is a prestigious health system comprising 15 hospitals, dedicated to providing exceptional healthcare services across Illinois and the Upper Peninsula of Michigan. St. Mary Medical Center, a vital part of this network, is an 84-bed acute care facility known for its...

  • Pulmonary Medicine Specialist

    2 months ago

    Galesburg, Illinois, United States OSF HealthCare Full time

    Position: Pulmonary Medicine Specialist at OSF HealthCareCompany Overview: OSF HealthCare is a prestigious health system comprising 15 hospitals, dedicated to providing exceptional medical services across Illinois and the Upper Peninsula of Michigan. St. Mary Medical Center, an integral part of OSF HealthCare, is a well-regarded 84-bed acute care facility...

  • North Carolina Hematology Oncology Physician Opportunity

    1 week ago

    Galesburg, Illinois, United States Scotland Health Care System Full time

    Join Our Team of Dedicated Healthcare ProfessionalsWe are seeking a skilled Hematology Oncology physician to join our team at Scotland Health Care System. As a member of our community cancer center, you will have the opportunity to provide high-quality patient care and be part of a collaborative and supportive environment.About the RoleThis is a full-time...