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Patient Service Representative
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Patient Services Representative
3 months ago
Job Title: Patient Services Representative Schedule Notes : 9 am-5 pm Duties: • Demonstrates the ability to perform clinical/technical/service/administrative tasks: • Schedules patient appointments in IDX system, consults and schedules ancillary service appointments on manual and/or computerized system. Makes reminder and "no show" calls, and provides schedule information to the practice. Prints schedules and confirms appointments. • Responsible for performing a complete registration of patient clinical, financial, and demographic information into the Eagle and IDX systems. Responsible for the integrity of the data.• Collects cash from patients for Faculty Practice, Hospital charges, and co-payments. Matches all Faculty Practice payments to corresponding charges/superbills. Completes all necessary documents for all payments accrued. • Reconciles all cash collected against deposits and deposits with the Patient Service Coordinator daily. • Required to have working knowledge of New York state Third Party Payor eligibility requirements for private and Hospital billing. • Utilizes and understands basic medical terminology. • Completes a visit encounter and enters the ICD9-CM or CPT-4 into the IDX or Eagle system. Reconciles all charges into the system to the original source document. • Refers complex billing issues to the Patient Service Coordinator for resolution. • Orders and maintains an adequate inventory of clerical supplies and equipment. • Processes managed care referrals. • Maintains effective communication with patients, families, peers, and other members of the health care team. Greets and checks in patients, and prepares and processes appropriate forms. Assists patients by giving directions, arranging transportation, and other duties as needed. • Assists in training, orientation, and education of entry-level and/or float staff. Skill: • Demonstrates the ability to set priorities and organize work. Identifies, reports, and solves problems effectively. Identifies and reports staffing problems to the appropriate manager or administrator. • May collect research data, type, file, and complete other clerical activities as directed by the supervisor according to unit needs. Performs other related duties as assigned by the Administrator or Supervisor. • Performs miscellaneous clerical duties such as batching encounter forms, pulling up lab results, sorting mail, etc. • Responsible for monitoring patient flow in the waiting room and proactively resolving patient flow issues related to registration and post-visit processing. • Demonstrates excellent customer service skills exhibited by courtesy, cooperative spirit, and tact when interacting with employees, patients, and visitors. Implements and maintains the Ambulatory Care Customer Relations Program. • Performs other related duties as assigned by the Administrator or Patient Service Coordinator. • Demonstrates the knowledge and skills necessary to provide care, based on physical, psychosocial, educational, safety, and related criteria, appropriate to the age of the patients served in assigned areas. Education: High School Diploma or Equivalent Skill and Experience Required: Thorough knowledge of medical terminology. Demonstrates a basic understanding of CPT-4 and ICD9-CM coding; typing skills for CRT input required (25 to 35 words per minute with no errors). Demonstrated ability to accurately conduct and record a patient financial interview to obtain clinical, demographic, and financial information. Normal clerical dexterity is required. Demonstrated ability to handle multiple priorities and to deal calmly with individuals under stress. Demonstrates an understanding of managed care and commercial insurance company guidelines and requirements.
