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Customer Service Representative
2 months ago
Job Description: Customer Service Representative (CSR)
About Us : West Coast Heating, Air Conditioning, and Solar is a premier HVAC and solar solutions provider in San Diego County. We pride ourselves on delivering top-notch services and ensuring customer satisfaction. Our team is dedicated to excellence and is committed to creating a supportive and engaging work environment for our employees.
Position Overview : We are seeking a friendly and professional Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a solid commitment to providing outstanding customer service. As a Customer Service Representative, you will be our customer’s first point of contact, handling inquiries, scheduling appointments, and ensuring a smooth customer experience.
Key Responsibilities:
Customer Interaction : Answer incoming calls and emails from customers, address inquiries, and provide information about our services.
Appointment Scheduling : Schedule installation and service appointments, coordinating with customers and our field teams to ensure timely service delivery.
Issue Resolution : Handle customer complaints and issues, working to resolve them promptly and effectively while maintaining a positive customer relationship.
Follow-up : Conduct follow-up calls with customers to ensure satisfaction with our services and gather feedback.
Documentation : Maintain accurate records of customer interactions, appointments, and service requests in our CRM system.
Team Collaboration : Work closely with other departments, including sales, installation, and service teams, to ensure seamless communication and service delivery.
Product Knowledge : Stay informed about our products and services to provide accurate information and recommendations to customers.
Sales Support : Assist with inbound sales inquiries, providing information and transferring leads to the sales team as needed.
Qualifications:
Experience : Minimum of 1 year of experience in a customer service role, preferably in the HVAC, construction, or related industry.
Communication Skills : Excellent verbal and written communication skills, with the ability to interact professionally and courteously with customers.
Problem-solving skills : Strong problem-solving abilities to handle customer issues effectively and efficiently.
Organizational Skills : Strong organizational and time management skills to handle multiple tasks and prioritize effectively.
Technical Skills : Proficiency in using CRM software and other computer applications. Experience with scheduling software is a plus.
Customer Focus : A genuine desire to help customers and a commitment to delivering exceptional customer service.
Team Player : Ability to work well in a team environment and collaborate with colleagues to achieve common goals.
Compensation and Benefits:
Competitive Salary : Based on experience and qualifications.
Comprehensive Benefits : Health insurance, 401(k) with 4% matching, paid sick leave, and vacation time.
Professional Development : Opportunities for further education and career advancement within the company.
Supportive Work Environment : Join a team that values collaboration, innovation, and continuous improvement.
How to Apply : If you are a dedicated Customer Service Representative looking to join a reputable company with opportunities for growth and development, we want to hear from you Please submit your resume and a cover letter detailing your experience and qualifications to info@wchacs.com
or submit a form.
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