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Retail Account Manager

3 months ago

St Paul, United States Factory Motor Parts Full time

** Retail Account Manager**

**Job Category****:** Administration **Requisition Number****:** SALES004933 Showing 1 location **Job Details**

**Description**

**JOB SUMMARY:**

The Retail Account Manager position is responsible for managing Factory Motor Parts Key Account, Walmart. The

position will develop sustainable relationships with multiple touchpoints on the business, and grow profitable

business significantly over time.

**DUTIES & RESPONSIBILITIES:**

* Assist the team in growing incremental sales through a variety of sales activities.

* Monitor customer sales activities and develop appropriate action plans that respond to customer needs.

* Communicate regularly through appropriate verbal or written communication with management regarding sales activities and outcomes, sales forecast, customer accounts, and challenges.

* Responsible for developing and nurturing strong customer relationships.

* Ability to effectively analyze customer reports and communicate opportunities throughout the organization.

* Run reports from internal and external databases to retrieve information and analyze business needs.

* Review and make recommendations on forecasts.

* Identify areas of opportunity to push inventory from customer DCs to their stores.

* Manage Business Analyst and team of Field Sales Representatives

**POTENTIAL DAILY & WEEKLY TASKS**

* **Order Management & Item Maintenance:** Actively plan and coordinate all phases of order and inventory control to ensure that current inventory levels meet Account demands in order to maximize sales during events and minimize out-of-stock issues.

+ Coordinate item characteristics and details in Key Account(s) systems and internal systems.

+ Process customer transactions including invoicing and credits.

+ Monitor exception reports as well as set-up and monitor SKU replenishment standards and status.

+ Analyze information and develop recommendations to drive sales opportunities, improve margins and increase inventory turns.

* **Sales Reporting & Forecasting:** Maintain, develop and provide detailed reporting on a weekly/monthly basis for Key Account(s) both on a standardized and customized (as needed) basis.

+ Plan and forecasts for future inventory levels based on sales forecast/sales events, current inventory levels and outstanding purchase orders.

* **Supply Chain:** This position is the primary point of communication with Walmart.

+ Support strategic planning functions including identifying key advertising drivers for sales development.

**KNOWLEDGE, SKILLS & ABILITIES:**

* Excellent oral and written communication skills.

* Possess basic to intermediate computer skills with MS office including Outlook, Word, Excel, and PowerPoint

* Demonstrated ability to creatively overcome customer service challenges.

* Ability to successfully adapt to and effectively deal with ever changing business conditions.

* Competent to effectively analyze a variety of complex components and successfully and rationally problem solve.

* Capacity to follow up and complete tasks independently in a timely and accurate manner.

* Ability to conduct business in a professional manner with both internal and external customers.

* Proven experience with Walmarts systems including Retail Link and understanding of OTIF resolution process.

* Preferred experience in World Synch and Wercs.

* Demonstrated ability for relationship building, problem solving, and negotiation skills.

* Demonstrates ability to create and utilize formulas and work with numerical data.

**WORK ENVIRONMENT:**

* The majority of work is performed in the corporate office or flexible in working from home if candidate resides outside of the area.

* Lifting requirements of up to 25 pounds on an occasional basis may be required. Wrist and finger manipulation due to computer work, calculating, compiling and filing.

* Equipment used may include but is not limited to computer, typewriter, calculator, telephone, copy and fax machines.

**MINIMUM REQUIREMENTS:**

* 5-7 years successful customer support experience.

* Experience with analyzing key customer service components such as deliveries, pricing, and credits.

* Candidates will have experience working with Walmart and Walmarts key systems.

We are an EEOC/AA Employer.

An industry leader, FMP offers well-balanced compensation and benefits programs, which may include medical, dental, vision, life, 401K, profit sharing, paid holidays/vacation/sick time, STD/LTD, + much more. Salary is based on experience and job performance.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

**Required**

Car License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)