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Front Desk Agent/ Night Auditor

2 months ago

Minneapolis, United States Spire Hospitality Full time

The Marriott Renaissance Hotel is seeking a creative and skilled guest-focused front desk agent/ Night Auditor to join their team of fun-spirited team members Our newly renovated 250+ room hotel with nearly 5,000 square feet of meeting space, is conveniently located for both business and leisure travelers. Must work evenings & weekends.

Our property is just a short drive from the world-famous Mall of America. Some of our features include a full-service modern American Restaurant concept; featuring creatively crafted interpretations of Food and Beverage made with a Minnesota twist. Other amenities include our indoor heated junior Olympic-sized pool, whirlpool, and 24-hour fitness center, as well as a recent full remodel of the property with a local Minnesotan theme.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools, and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

This role has a $1,000retention incentive paid as follows: $250 on 90thday of employment, $250 on 6thmonth of employment, and $500 to be paid on your one-year anniversary.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. As a Night Auditor/Front Desk Agent, your dedication to guest satisfaction and meticulous attention to closing and resetting systems for seamless next-day operations will elevate our standards. Your efforts will create unforgettable and unique memories that leave a lasting impression.
Essential Job Functions:
•Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to guest questions and requests
•Demonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports, and in creating and balancing PMS reports for revenue and settlement accounts
•Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift
•Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary
•Efficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesy
•Resolve guest concerns with attentive service recovery

Physical Demands:
•Ability to lift, carry, push, or pull 10 lbs.
•Primarily standing for the majority of shift

Qualifications:
Education:
•High school diploma or its equivalent

Experience:
•One year of Front Desk experience in hotels preferred
•One year of experience working in customer service or a guest-facing role required
•Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
•Previous experience with hotel PMS systems is a plus. : OPERA.

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)