Night Auditor/Front Desk

3 weeks ago

Minneapolis, United States Plymouth Crowne Plaza Minneapolis West Full time
Guest Service Agent/Night Auditor, Crowne Plaza Minneapolis West

I just completed a lengthy and arduous day of travel, perhaps a 500-mile drive on snow packed roads, or perhaps multiple airports, TSA screenings and an unfriendly rental car agency. Can you welcome me to your city and your hotel? Does this sound like you? Do you like to help people? Have you ever created memorable experiences for other people?

The 243-room full-service Crowne Plaza Minneapolis West, with nearly 40,000 square feet of meeting and event space, is located in the western Minneapolis suburb of Plymouth, MN, and we are seeking fun, sharp, creative and memorable brand ambassadors to serve as welcoming Guest Services Agents/Night Auditors.

Role and Responsibilities:

The Guest Services Agent provides that "great first impression" for our guests. Multi-tasking must come naturally to you. Greet guests upon arrival, process hotel check-in and check-out, assist guests with any questions or concerns during their hotel stay, answer busy phone lines, create and update reservations, and receive payments. Guest Services must be knowledgeable of hotel accommodations and services as well as the surrounding area attractions, act as main contact for guest inquiries and will maintain a good working relationship with other hotel departments to make sure all guest needs are met. The Night Auditor works the overnight welcome desk shift, and performs closing day functions while preparing the front office for the upcoming new day.

Essential Functions:
  • Completes the "night audit" efficiently and accurately.
  • Accurately logs all wake-up call requests.
  • Greet callers in a courteous and friendly manner.
  • Records all information accurately and completely for reservations.
  • Has a thorough understanding of rates.
  • Confirms guest reservations.
  • Performs all guests accounting functions according to hotel standards when posting transactions and balancing an audit.
  • Registers guests accurately and efficiently. In addition, establishes proper credit, according to hotel policy.
  • Processes check outs, listening and responding to guest positive and negative comments.
  • Accurately takes guest and office messages.
  • Record guest requests and problems. Reports work orders to maintenance.
  • Follows all emergency procedures as trained.
  • Posts room charges to guest accounts.
  • Processes guest charge vouchers and credit card vouchers.
  • Prepares a summary of cash, check, and credit card activities.
  • Summarizes results of operations for management.
  • Understands principles of auditing, balancing, and closing out accounts.
  • Skilled in operating computers and other front office equipment.
Qualifications:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills and abilities.

Education: High School Diploma or GED required.

Experience: Prior front desk experience, audit experience. OPERA.
  • General math knowledge.
  • Must be able to operate computer and other office equipment.
  • Must be reliable, dependable, and honest.
  • Good communication skills, both verbal and written with guests and employees.
Physical Requirements:
  • Requires standing for long periods of time while helping guests.
  • Requires sitting if permitted, then standing for long periods of time.
  • Requires walking back and forth while helping guests.
  • Requires bending down and picking up supplies. Must be able to lift 50 lbs. occasionally.


About Us: At Regency Hotel Management, hospitality is who we are-and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  • Night Auditor

    19 hours ago

    Minneapolis, Minnesota, United States Rand Tower Hotel Tribute by Marriott Full time

    About Us:Rand Tower Hotel Tribute by Marriott is a world-class hospitality company that values its employees and is committed to creating exceptional guest experiences. Our company culture is built on a foundation of respect, empathy, and a passion for delivering outstanding service.Job Summary:We are seeking a highly motivated and detail-oriented Night...

  • Night Auditor

    1 week ago

    Minneapolis, United States Night Auditor - Best Western Plus - Bloomington, MN Full time

    Job DescriptionJob DescriptionHotel Equities, a multi-award-winning hotel development and hospitality management company, is currently seeking a remarkable full-time Night Auditor for the Best Western Plus in Bloomington, MN. Night Auditor (Overnight Shift 11 PM-7 AM)Job Purpose:The Front Desk Night Auditor is often the first point of contact and the first...

  • Front Desk Agent/ Night Auditor

    2 weeks ago

    Minneapolis, United States Spire Hospitality Full time

    The Marriott Renaissance Hotel is seeking a creative and skilled guest-focused front desk agent/ Night Auditor to join their team of fun-spirited team members! Our newly renovated 250+ room hotel with nearly 5,000 square feet of meeting space, is conveniently located for both business and leisure travelers. Must work evenings & weekends. Our property is just...

  • Front Desk Agent/ Night Auditor

    1 week ago

    Minneapolis, United States Spire Hospitality Full time

    The Marriott Renaissance Hotel is seeking a creative and skilled guest-focused front desk agent/ Night Auditor to join their team of fun-spirited team members! Our newly renovated 250+ room hotel with nearly 5,000 square feet of meeting space, is conveniently located for both business and leisure travelers. Must work evenings & weekends. Our property is...

  • Night Auditor

    6 days ago

    Minneapolis, United States Pyramid Global Hospitality Full time

    We are looking for a highly motivated individuals to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Fr Night Auditor, Auditor, Audit, Night, Accounting

  • Front Desk Night Audit

    4 weeks ago

    Minneapolis, United States LIVINN HOTELS LTD Full time

    Job DescriptionJob DescriptionDescription:LivINN Hotels is a small business in hospitality in Burnsville, MN. We are professional, agile, fast-paced and our goal is to provide exceptional and memorable experiences for guest and residents. We have properties around the metro and in Sharonville OH.The Front Desk Night Auditor will operate the front desk and...

  • Night Auditor

    2 months ago

    Minneapolis, United States Schulte Companies Full time

    Schulte Companies - 615 Washington Ave SE [Front Desk Agent / Reservations Agent] As a Night Auditor at Schulte Companies, you'll: Perform night audit duties including balancing daily transactions, preparing reports, and reconciling accounts; Greet guests and assist with check-in and check-out processes; Respond to guest inquiries and resolve complaints in a...

  • Hotel Night Auditor

    3 weeks ago

    Minneapolis, United States Crestview Management, LLC Full time

    Hotel Night Auditor Job Description The Hotel Night Auditor is responsible for ensuring the accuracy of the hotel's financial records and providing exceptional customer service to guests during the overnight shift. Key Responsibilities Balance and reconcile daily financial transactions. Prepare and distribute daily reports to management. Assist with guest...

  • Night Auditor

    1 month ago

    Minneapolis, United States Midas Hospitality Full time

    Job DescriptionJob DescriptionNight Auditor- Hampton Inn: Brooklyn Park, MNMidas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women.Start Your Journey with Midas Hospitality: Midas Hospitality is seeking a part-time...

  • Night Auditor

    3 months ago

    Minneapolis, United States Plymouth Crowne Plaza Minneapolis West Full time

    Job Summary: I just completed a lengthy and arduous day of travel, perhaps a 500-mile drive on snow packed roads, or perhaps multiple airports, TSA screenings and an unfriendly rental car agency. Can you welcome me to your city and your hotel? Does this sound like you? Do you like to help people? Have you ever created memorable experiences for other people?...

  • Night Auditor

    2 days ago

    Minneapolis, United States The Marcus Corporation Full time

    Marcus Hotels & Resorts is seeking a Night Auditor to be part of our team as we expand our portfolio. Our newest addition, The Lofton Hotel, is a downtown Minneapolis, full-service, $15M revenue property that is the first hotel in the Tapestry Collection by Hilton in Minnesota. Marcus Hotels & Resorts, a division of The Marcus Corporation, has a rich 60...

  • Night Auditor

    5 days ago

    Minneapolis, Minnesota, United States Hampton Inn Minneapolis Full time

    Job Summary:The Night Auditor is responsible for the preparation and disposition of all Night Audit work. This role is responsible for the front desk operation during the overnight shift, typically from 11pm to 7am.Key Responsibilities:Registering guests and making reservationsPreparing daily reports and balancing transactionsConducting security walks and...

  • Night Auditor

    2 months ago

    Minneapolis, United States Great Wolf Lodge Full time

    Job Description Pay: $16.75 per hour *Some locations offer a $1 pay differential for the Night Auditor role.At Great Wolf, ourNight Auditoris responsible for providing nightly Front Desk support and ensures the front office accounting records are accurate on a daily basis.Join our Pack:* Grow your career: A great place to start or advance your career with...

  • Night Auditor

    3 days ago

    Minneapolis, Minnesota, United States Hampton Inn Minneapolis Full time

    Job Summary:The Night Auditor is responsible for the preparation and disposition of all Night Audit work. This role is responsible for the front desk operation during the overnight shift, typically from 11pm to 7am.Key Responsibilities:Registering guests and making reservationsPreparing daily reports and balancing transactionsConducting security walks and...

  • Night Auditor

    2 days ago

    Minneapolis, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • PT Weekend Night Auditor

    3 weeks ago

    Minneapolis, United States Marriott Minneapolis NW Full time

    Job Summary: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks....

  • Night Auditor

    2 months ago

    Minneapolis, United States Hyatt Place Minneapolis Downtown Full time

    Job Summary: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks....

  • Night Auditor 16 HR

    2 months ago

    Minneapolis, United States Fairfield Bloomington Full time

    Job Summary: $16/HR WEEKENDS REQUIRED 2-3 WEEKDAYS REQUIRED The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing...

  • PT Weekend Night Auditor

    2 months ago

    Minneapolis, United States Marriott Minneapolis NW Full time

    Job Summary: We are looking to hire! Join us and become a part of our amazing team, where we focus on helping you grow, succeed, and belong. We are located right off Highway 694 & Boone Ave in Brooklyn Park, MN. We offer competitive pay, opportunities to grow, and excellent benefits and perks including: free non-slip shoes, free employee meals and hotel...

  • Night Auditor Part-Time

    3 months ago

    Minneapolis, United States Rand Tower Hotel Tribute by Marriott Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...