Marketing & Sales - Advertising Operations Specialist II
2 weeks ago
Job Title - Advertising Operations Specialist Level II
Location - TX - Remote
Duration - 7 months contract
Duties
This position will partner with internal team members, providing operational execution support to help project manage client immersion requests for client's managed and unmanaged advertisers - maintaining quality and efficiency throughout the end-to-end immersion process.
You will be responsible for recruiting research participants for user experience studies and guiding them through the process.
The ideal candidate will have a strong background in advertising effectiveness and project management, along with a natural curiosity to understand how things work.
They should be analytically minded, a great communicator, and able to partner with other XFN teams.
Responsibilities
Own immersion operational execution in coordination with internal teams supporting workflows such as, email outreach, scheduling, and performance tracking across multiple projects.
Monitor and troubleshoot progress and performance of immersions to ensure overall program quality and consistency
Triage incoming requests, utilizing technology, superior customer service and judgment - Responding within a timely manner and working 1:1 in real time
Gather learnings and insights for: 1) internal teams to help further develop and evolve our products, and 2) our advertising partners to help them achieve their marketing objectives
Actively participate, collaborate, and add value to weekly training and operational meetings - quickly implement new practices
Identify tool and process efficiency gains with an analytical perspective
Skills
2+ years of experience within the advertising ecosystem and a thorough understanding of major success metrics
2+ years experience managing client - facing communication concerning Facebook Ads Manager/ campaign set-up per internal direction
Experience with Salesforce, including SFMC Email Studio is critical for participant outreach.
Detail-oriented, computer literate and tech savvy with proficiency in working with multiple desktop applications and ability to quickly learn in-house software.
Experience in working on research studies (inbound feedback, A/B tests, surveys, interviews)
Ability to remain cool under pressure and effectively multi-task maintaining an exceptional level of quality
Proven ability to manage multiple projects and work in a high-performance team environment
Previous tech experience a plus
Education
Bachelor's Degree, preferred.
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