Customer Service Specialist

3 months ago

Chicago, United States Primera Engineers Full time

The Public Outreach Specialist plays a pivotal role in bridging the gap between technical teams and homeowners. You'll complete administrative tasks, attends homeowner briefings, and assist homeowners with understanding of the program, filling out paperwork, and product selection. You'll guide them through all phases of the Program while ensuring outstanding customer service. You must possess an understanding of engineering principles and will be tasked with gathering feedback from the homeowners and ensuring compliance with the requirements of the Residential Sound Insulation Program. Having effective communication skills is a must, as is the ability to work collaboratively with a variety of teams and individuals.

WHO WE ARE
We value knowledge and learning. We believe in the power of connection and collaboration and we seek to build relationships that mean something. We employ some of the best and brightest in the industry and we work hard to maintain a culture that our people can be proud of. The secret to our success is our ability to connect with clients to provide a first-class customer experience.

WORKING FOR PRIMERA
Our Transportation division is a talented team of experts working together to deliver engineering solutions that move people in a smarter way. We provide full-service planning, design and construction management services on everything from roadways and bridges to airports, stormwater infrastructure, and parks/recreation projects primarily for state and local agencies and municipalities.

WHO YOU ARE

  • You have experience in public outreach, customer service, or a related field. Having an associate's degree or higher is preferred or at least 3 years of experience in an administrative role. You're also fluent in Polish.
  • You have strong communication skills and can provide exceptional customer service. You have strong writing, grammar, spelling and computer skills.
  • You're proficient with business applications. Having proficiency with Microsoft Office, Adobe, and database software is a must.
  • Having previous experience working with public entities (CDA, CDOT, CTA, etc.) is preferred but not required.
WHAT YOU'LL DO
  • You'll answer calls from homeowners. You'll also forward participant questions and requests for information to project managers, and document inquiries and responses in the participant file or database.
  • You'll schedule home inventory appointments with the homeowners for the program staff.
  • You'll prepare participant master lists containing names, addresses, and home/work telephone numbers.
  • You'll schedule the construction work with homeowners, prepare individual construction schedules, and forward to the participants with information on what to expect during construction.
  • You'll attend homeowner briefings to assist signing in attendees, collecting applications, and distributing participant information folders.
  • You'll enjoy what you do. You'll work with great people, continue to learn and grow, and have a good time doing it.
SOME OF WHAT YOU'LL ENJOY
  • An excellent benefits package including 401K match and employee stock ownership, gym and transit subsidies, paid volunteer time off, parental leave, continuing education reimbursement and much more
  • Flexible work scheduling in a fast-growing company
  • A fun, inclusive, and collaborative environment
  • Colleagues that appreciate differences in people, perspectives, cultures, and ideas
  • The fruits of our employee-led committees focused on offering engaging social, wellness and community service activities all year long


For more information about Primera please visit our website: PrimeraEng.com.

Equal Employment OpportunityPrimera is committed to the principles of equal employment opportunity. Primera's practices and employment decisions, including those regarding recruitment, hiring, assignment, promotion and compensation, shall not be based on any person's race, color, creed, religion, national origin, sex, age, ancestry, disability, physical handicap, marital status, sexual orientation, veteran status, citizenship status or other protected group as defined by law.

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