Patient Access Specialist I

3 days ago

Jacksonville, United States Nemours Children's Health Full time
Job Description

Fast-paced and rewarding role, the Patient Access Specialist in our Admitting Department. Responsible for the onsite registration, and insurance verification, with occasional guidance, you also will resolve issues related to registration, billing, insurance, and payment of accounts.

The Ideal Candidate provides impeccable customer service and possesses the following Qualities:
  • Initiative-taking can work independently yet be part of a team. Experience collecting revenue, Cheerful outlook, adapts quickly to process,
  • Builds and Maintains Relationships: Seeks to understand colleagues' priorities and working styles and develops relationships across areas.
  • Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
  • Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.
  • Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools, or systems and displays willingness to go above and beyond.
  • Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
Job Duties:
  • Obtaining or verifying and updating patient demographic information
  • Check in / Check out in a timely manner.
  • Giving patients clinic-specific forms
  • Verifying Guardianship, obtaining insurance cards
  • Verifying Insurance coverage
  • Collecting copays, prepayments, and past-due balances.
  • Schedule appointments according to office scheduling policies
  • Set up a new patient chart/ EHR chart.
  • Verify and/or obtain authorization/referral information when needed at each encounter.
Documentation: Ensure all annual mandatory forms are complete, accurate, updated, and on file following NCH Policies.

Other duties may include:
  • Sort and deliver mail, medical records, and other correspondence, Receive delivered equipment and documents.
  • Maintain the work area and lobby in a neat and orderly manner.
  • Participate in staff & educational meetings.
  • Takes phone messages when appropriate.
  • Perform other duties as assigned during "down "times, i.e., attaching claims to visits, working on workques.

Job Requirements

•High School Diploma required. Specialized (1-2 years of training beyond high school).

•Minimum of two (2) to three (3) years of Medical Office experience.

•Bi-lingual (English, Spanish), Preferred

•EPIC experience preferred.

About Us

Nemours Children's Health is an internationally recognized children's health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. DuPont Trust, as well as other income.

As one of the nation's premier pediatric health systems, we're on a journey to discover better ways of approaching children's health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child's world a place to thrive. It's a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.

Equity, diversity, and inclusion guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build a diverse and inclusive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.

To learn more about Nemours Children's and how we go well beyond medicine, visit us at www.nemours.org.

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