CSR II Patient Access Center

1 month ago


Jacksonville, United States UF Health Full time

Overview:

JOB DUTIES

Under direction of Patient Access Center Manager or Team Lead, acts as a subject matter expert in administrative protocols of primary care, specialty care and ancillary services center. Acts as first line resource to customer service team members.

Essential Functions

Provide excellent customer service to patients, staff, and community health care providers while handling high volume incoming phone interchange on an automatic call distribution system.

Responsible for maintaining up to date reference materials.

With guidance from immediate supervisor/manager/administrator, acts as subject matter expert in systems and administrative protocols of primary care, specialty and ancillary service lines.

With guidance from immediate supervisor/manager/administrator, assists with disseminating and assuring understanding of updated information regarding triage protocols and patient access center.

With guidance from supervisor/manager/administrator, provides guidance and mentoring to new and existing team members in the patient access center

Performs all Patient Access Center CSR duties.

Temperament

Adhere to company policies and procedures, demonstrate the core values and Hospitality behaviors, resolve conflict through open, honest, professional communication, demonstrate positive and enthusiastic attitude, keep supervisor and leadership apprised of issues, and seek opportunities to recognize others.

Qualifications:

SKILLS, QUALIFICATIONS, AND REQUIRED EXPERIENCE

Skills, Knowledge, Abilities

Possesses critical thinking, prioritization, and organizational skills.

Attention to detail and quality of work.

Basic computer literacy and arithmetic skills.

Ability to organize and prioritize assignments to work independently as well as a collaborative team member.

Operate multi-line automatic call distribution compatible telephone.

Experience Requirements

Length of Experience

Type of Experience

Required/Preferred

Data entry

required

1 year

University of Florida Jacksonville call center

required

2 years

Clerical/customer service experience -ideally in a health care related industry

preferred

1 year

Third party payors and computer experience for inputting data and reviewing patient demographic material

preferred

Education Requirements

Degree/Diploma Obtained

Required/Preferred

High School Diploma or GED equivalent

Required

UFJPI is an Equal Opportunity Employer and Drug Free Workplace



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