Contact Center Service Specialist

1 week ago

Chatsworth, United States Premier America Credit Union Full time

Job Type

Full-time

Description

At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today's needs and reach tomorrow's dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great service, giving back to our communities, and pursuing personal growth. Come grow with us and be part of growth and the Premier America family

Overview:

We are seeking a dynamic Contact Center Service Specialist, who is experienced with performing a broad variety of Contact Center member services, including but not limited to, opening and closing accounts, ordering checks for members, debit card orders, processing mail and wire requests. Answer member questions regarding Credit Union services. Perform a variety of telephone transactions and account maintenance. Respond to secured emails and live chats. Identify member needs and cross sell products and services. Meet or exceed department standard for agent performance as required.

  • Customer Service: You are a resource in identifying and resolving member servicing issues and enhances member experience by providing distinctive quality service.
  • Teamwork: Your ability to encourage and exchange creative ideas, to provide practical solutions to problems, will be used to promote innovation.
  • Communication: Your effective communication style will be used to transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
What You Will Do:
  • Assumes responsibility for ensuring member service functions are performed in an effective, accurate, professional, and efficient manner according to the Credit Unions' established policies, standards and security procedures.
  • Represents the Credit Union in a courteous and professional manner.
  • Properly identify members before disclosing account information.
  • Identify member concerns in an effort to expedite resolutions and provide excellent member experience.
  • Educate, promote, and refer the Credit Union's products and service that meet our member's financial needs.
  • Answer more complex questions and provide resolution for members and staff.
  • Assist with inbound requests received via other channels such as Live Chat and Chatbot, service events and secured messages as needed.
  • Ensure that all member account information is secured at day end or properly disposed.
  • Perform outbound calls, fax information, assist with new hire team members, mentoring and follow up on members' requests.
  • Actively and professionally cross-sell the Credit Union's products and services
  • Provide advanced understanding of IRA products and services.
Requirements

What We Are Looking For:
  • High school graduate or equivalent
  • General knowledge of credit union policies and procedures.
  • General understanding of credit union products and services.
  • A minimum of (2) two years of experience working in a member/customer facing environment.
  • Experience working in a financial institution call center or branch office strongly preferred.
  • Experience working with account management and transaction processing software is required.
  • Excellent communications and public relations skills.
  • Ability to use a personal computer and related software applications including Microsoft Word and Excel.
Key words: banking, credit union, customer service, call center, telephone center, telephone service center, customer service call center

Premier America Credit Union will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

Equal Opportunity Employer Veterans/Disabled

Drug-free Environment

Pay Grade Info :

To provide greater transparency to candidates, we share base pay ranges for all our job postings regardless of State. We set standard pay ranges for all roles based on function and level of expertise, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base pay range for this position is: $22 - $27 / hourly

Perks Important to You:

Our Team Members enjoy the following rewards and benefits:

•Competitive pay
  • Subsidized health care including medical, dental and vision
  • FSA and HSA
  • Company-Paid Life and A&D insurance
  • Discounts on loans (must be a member)
  • Paid Vacation, Holiday, and Sick time
  • 401k Retirement Saving Plan with a 6% safe harbor employer match
  • Educational Assistance Program and more


About Us:

Founded in 1957, Premier America is one of the nation's largest credit unions, with over 100,000 members and more than $3 billion in assets. But more importantly, we are ever mindful of one crucial fact: we exist to serve the needs of all members - the owners of Premier America. With a large retail branch network, access to over 30,000+ surcharge-free ATMs; and the Shared Branch Network, Premier America provides financial services to those who live, work, worship or attend school in the Ventura and Los Angeles counties of California, and Harris County in Texas.

Credit unions, such as Premier America, have a rich history evolving from the idea that people working together can create better financial solutions, especially when as owners, members have a vested interest in their collective success. Whether offering higher savings rates and affordable mortgage options, loans for unexpected emergencies or financial counseling during difficult times, credit unions have always made a meaningful difference in the lives of members.

  • Luthier - Guitar Center

    4 weeks ago

    chatsworth, United States Guitar Center Full time

    Pay Rate: $16.00/hr - $29.04/hr plus commission depending on background and experience.The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in...

  • Guitar Technician

    4 weeks ago

    chatsworth, United States Guitar Center Full time

    Pay Rate: $16.00/hr - $29.04/hr plus commission depending on background and experience.The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in...

  • Guitar Repair Tech

    4 weeks ago

    chatsworth, United States Guitar Center Full time

    Pay Rate: $16.00/hr - $29.04/hr plus commission depending on background and experience.The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in...

  • IT Service Desk Specialist

    3 weeks ago

    Chatsworth, United States Premier America Credit Union Full time

    Job Type Full-time Description Job Title: IT SERVICE DESK SPECIALIST - On Prem At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today's needs and reach tomorrow's dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and...

  • Infection Control Specialist

    1 week ago

    Chatsworth, Georgia, United States Chatsworth Health Care Center Full time

    Job DescriptionWe are seeking an experienced Infection Control Specialist to join our team at Chatsworth Health Care Center.About the RoleThis is a key leadership position that requires a strong background in infection control, nursing, and healthcare management.ResponsibilitiesCollect and review infection surveillance information, and educate staff on...

  • Area Support Specialist

    7 days ago

    Chatsworth, United States Future Transitions, Inc Full time

    Job Title: Area Support SpecialistThis role is an excellent opportunity to make a positive impact on the lives of individuals with developmental disabilities. As an Area Support Specialist, you will play a vital part in providing services and support to our clients, helping them to achieve their goals and live independently.About the Job:In this role, you...

  • Diagnostic Imaging Specialist

    7 days ago

    Chatsworth, Georgia, United States AMN Healthcare Allied Full time

    AMN Healthcare Allied is seeking a highly skilled Diagnostic Imaging Specialist to join their team. As a Diagnostic Imaging Specialist, you will play a critical role in providing high-quality patient care and contributing to the success of our healthcare organization.About the RoleWe are looking for an experienced Diagnostic Sonographer who can work...

  • Configuration Specialist

    2 weeks ago

    Chatsworth, United States HEICO Full time

    Job Title: Configuration Specialist Reporting To: Mechanical Engineering Manager Department: Engineering Location: Chatsworth, California Shift: Monday - Thursday (7 AM - 5:30 PM) Minimum of 3-5 years of related experience. Follow-up skills a must. Experience in the Manufacturing field a plus, but not required. Should possess a strong ability to multi-...

  • Personal Transportation Specialist

    2 weeks ago

    Chatsworth, United States United Parcel Service Inc. Full time

    SHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors, and...

  • Disability Service Coordinator

    1 week ago

    Chatsworth, United States Future Transitions, Inc Full time

    The Area Support Specialist position offers a unique blend of support and guidance to individuals with developmental disabilities. As a key member of our team, you will play a vital role in helping our clients achieve their goals and live independently. With a focus on assessment, evaluation, and service planning, this role requires strong communication and...

  • Guitar Technician

    4 weeks ago

    chatsworth, United States Guitar Center Full time

    Pay Rate: $16.00/hr - $29.04/hr plus commission depending on background and experience.The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in...

  • Guitar Technician

    4 weeks ago

    chatsworth, United States Guitar Center Full time

    Pay Rate: $16.00/hr - $29.04/hr plus commission depending on background and experience.The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in...

  • Retail Guitar Repair Tech

    4 weeks ago

    chatsworth, United States Guitar Center Full time

    Pay Rate: $16.00/hr - $29.04/hr plus commission depending on background and experience.The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in...

  • Retail Guitar Repair Tech

    4 weeks ago

    chatsworth, United States Guitar Center Full time

    Pay Rate: $16.00/hr - $29.04/hr plus commission depending on background and experience.The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in...

  • Luthier - Base Pay + Commissions

    4 weeks ago

    chatsworth, United States Guitar Center Full time

    Pay Rate: $16.00/hr - $29.04/hr plus commission depending on background and experience.The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in...

  • Customer Service/ Scheduler

    2 months ago

    Chatsworth, United States The Sliding Door Company Full time

    Position Overview: As a Customer Service/ Scheduler, you will have the opportunity to provide excellent customer service with first call resolution and product knowledge. This position requires the ability and desire to provide services by phone 100% of the time. Candidates should be comfortable problem-solving, with a very professional tone and caring...

  • Customer Service Representative

    1 week ago

    Chatsworth, United States Align Aerospace (formerly Anixter Pentacon) Full time

    Are you looking for a career and not just a job? Do you want to be an integral part of a dynamic team? Do you want to have duties and responsibilities that matter? If you are motivated by learning and enjoy working within a challenging work environment, then look no further, this is the job for you! At Align Aerospace, people come first. Our word is our...

  • Patisserie Specialist

    1 week ago

    Chatsworth, Georgia, United States Food City Full time

    **Job Summary:**As a Patisserie Specialist at Food City, you will be responsible for baking high-quality products that meet the highest standards of freshness and safety. **About Us:**Food City is a renowned retail grocery store chain that offers a wide range of products to its customers. As part of our team, you will have the opportunity to work in a...

  • Meat Cutter Associate PT Specialist

    2 weeks ago

    Chatsworth, Iowa, United States Ingles Markets Full time

    About Ingles MarketsIngles Markets is a leading grocery store chain with a strong commitment to quality and customer service. With a team of over 27,000 associates, we strive to provide shoppers with the highest quality experience.About the JobWe are currently seeking a Meat Cutter Associate PT Specialist to join our team in Chatsworth, GA. As a Meat Cutter...

  • Customer Service Representative

    6 days ago

    Chatsworth, United States Align Aerospace (formerly Anixter Pentacon) Full time

    Are you looking for a career and not just a job? Do you want to be an integral part of a dynamic team? Do you want to have duties and responsibilities that matter? If you are motivated by learning and enjoy working within a challenging work environment, then look no further, this is the job for you! At Align Aerospace, people come first. Our word is our...