Customer Service Representative

7 days ago


Chatsworth, United States Align Aerospace (formerly Anixter Pentacon) Full time

Are you looking for a career and not just a job? Do you want to be an integral part of a dynamic team? Do you want to have duties and responsibilities that matter? If you are motivated by learning and enjoy working within a challenging work environment, then look no further, this is the job for you

At Align Aerospace, people come first. Our word is our bond, and we are committed to reliability, serious about service, and want to be the best. When we say we are global, we mean it.

Why Work for Us?

Align Aerospace believes in establishing a culture built on a foundation of integrity and trust. We value:

  • Safety
  • Integrity
  • Relationships
  • Excellence
  • Diversity

Who We Are?

Align Aerospace is a leading global supplier of hardware and related components to a broad range of aerospace OEMs and their subcontractors. We are more than parts; we provide innovative supply chain solutions, taking full advantage of state-of-the-art software and processes. We have rich history of supplying hardware products to companies in the aerospace and defense industries. Our focus is to continue concentrating on our core values and strengths, as they are in the heart of the focus of our customers, clients, and employees.

Where are we located?

The US Headquarters is in Chatsworth, Ca. Our leadership team being American, French, and Chinese, our main distribution platforms being in the Americas, Europe, and soon in China, our satellite logistic sites being even more widely spread around the globe, we can proudly say that we are at home on all continents, and that we can serve all our customers locally, according to their local culture, and in their local time zone.

What Are We Looking for in the Ideal Candidates?

We are seeking an experienced Inside Sales Representative. This ideal candidate will serve as a primary source of contact delivering extraordinary customer focus while providing support to team members, clients, and other sales staff.

What will you be doing?

Respond to RFQ's and develop pricing and margin strategies for aerospace fastener and component parts.

Provide service support to Customers, Distributors, and Channel Partners.

Record and process orders and/or inquiries received by mail, telephone and/or through customer personal contact.

Resolve routine customer issues.

Serve as communication link between customers and sales staff to assure responsiveness and satisfaction.

Work Excel reports (Align & Customer) including Open Order Report.

Track order activity and alert appropriate staff of any potential delivery problems. Coordinate with internal team to resolve delivery issues.

Requirements for this position include:

5+ years of aerospace or distribution sales experience

Knowledge of the aerospace hardware market including suppliers and OEMs

Outstanding communication and relationship-building skills (verbal and written)

Proficient in Microsoft Office Programs (Word and Excel)

Organization and time-management skills

Effective collaborator and team member

Proven ability to meet sales goals

Skill & Experience Requirements:

Years of experience: 5 + years in sales

Education Requirements: Minimum AA Degree. Additional education and/or related training a plus.

Excel skills: Intermediate

Manages others? No

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