Retail Associate

1 month ago

New York, United States Thuma Full time

Thuma is seeking proactive Retail Associates to join the team in the SoHo neighborhood of New York City. Reporting directly to the Store Manager, the Retail Associate will exhibit an inviting, elevated, confident and friendly attitude whilst delivering a best-in-class customer experience as part of our first Flagship store team.

Key Responsibilities:

    • Deliver and maintain an outstanding level of customer service at all times
    • Maintain the stores visual identity within brand guidelines through merchandising and stock replenishment
    • Showcase excellent product and brand knowledge
    • Work purposefully as part of a team to ensure daily objectives and goals are met
    • Successfully operate all systems including POS, Inventory and clienteling.
    • Act as a Thuma Brand Ambassador
    • Manage client relationships effectively with the help and guidance from the General Manager and the Store Manager
    • Foster customer relationships beyond the store walls via clienteling
    • Assist ecommerce Customer Experience team in responding to customer service emails when necessary
    • Step into the cafe when needed, taking orders and serving customers with precision and care.
    • Maintain store appearance and cleanliness on a daily basis
    • Other activities and functions to facilitate store success as necessary.
What You'll Need:
    • This job requires availability to work flexible hours including weekends and occasional holidays.
    • This job requires the ability to work in-person at the Thuma Flagship Store in NYC
    • A minimum of 2 years experience in Retail
    • A proven record in delivering excellent customer service within a similar retail environment
    • Keen attention to detail
    • A proactive and motivated individual with the ability to take initiative
    • Computer and till system literate
    • Strong communication, collaboration and problem solving skills


$20 - $25 an hour

Thuma provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Thuma factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Thuma leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Thuma reserves the right to modify this information at any time, subject to applicable law.

Why Join Us:

Benefits: Comprehensive medical, dental + vision coverage options with generous employer contributions *

401k:Participation in our 401k program where we will match up to 6% of your contributions*

Paid Time Off: We believe healthy, happy, relaxed people do better work

Extras: 12 weeks of paid parental leave + company sponsored membership at One Medical *

Employee Discount: We provide an employee discount of 40% off all Thuma products

Room Upgrade: A complimentary product credit when you start, worth up to $2,000

* Eligible employees

Who We Are

Thuma is a bedroom lifestyle brand, offering customers Bed Time essentials and amenities designed to celebrate life's simple pleasures through thoughtful elevated design, quality craftsmanship, and modern convenience.

We recognize that people come with a wealth of knowledge and are talented beyond the scope of a functional role. If this sounds like you, we encourage you to apply even if your experience doesn't precisely match our job description. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn.

Thuma is dedicated to going above and beyond to bring people with diverse perspectives and unique experiences together to do great work. We strive to create a sense of belonging by creating an inclusive culture where everyone can be their authentic self and by treating each and every team member with kindness, equity, and respect, always.

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